It Helpdesk Technician - Bilingual (Korean/English)

Our Mission

WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems.

You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

They must also be customer-oriented and patient to deal with difficult customers.

• Walk the customer through the problem-solving process
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Record events and problems and their resolution in logs
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Follow-up and update customer status and information
• Direct unresolved issues to the next level of support personnel
• Manage the company's PC OA assets and update the company's system with asset changes (hiring and resignation)
• Identify and suggest possible improvements on procedures
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Provide accurate information on IT products or services

• Computer skills must include: Microsoft Office Suite
• Able to install and configure Laptops, PC's and Desktops, Printers and peripherals
• Customer-oriented and cool-tempered
• 3-5 years’ experience working in helpdesk area with break/fix experience
• Ability to diagnose and resolve basic technical issues
• Tech savvy with working knowledge of office automation products, databases and remote control
• Experience with LAN and Cabling
• Proven experience as a help desk technician or other customer support role
• BS/BA in IT, Computer Science or relevant field
• Good understanding of computer systems, mobile devices and other tech products
• Excellent communication skills
• Install and repair Printers

Describe your perks and culture