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Company

Alexander Technology Group
Address Concord, MA, United States
Employment type FULL_TIME
Salary
Category Information Technology & Services
Expires 2023-07-12
Posted at 10 months ago
Job Description
Alexander Technology Group is looking for a Junior Helpdesk Technician for a growing telecom client in Concord, MA. This Junior Helpdesk Technician would be assisting with the incoming ticket queue and tackling Windows 10 IT Support issues on a daily basis. The Junior Helpdesk Technician would get a kick-start into learning new technologies and working with clients from various industries.
Here Is What We Are Looking For From Someone
  • Ability to provide and maintain detailed documentation on each client interaction
  • Organized, detail oriented and self-motivated
  • Believe in and demonstrate our “Team Above Self Philosophy”
  • Creative problem-solving abilities and ability to meet deadlines.
  • Ability to do quality work on multiple priorities and/or projects simultaneously.
  • Strong computer skills and the ability to effectively communicate through e-mail
  • Must have impeccable verbal, written & phone skills when dealing with customers.
Day To Day Operations/requirements Include
  • Windows 7, 8 , 10 troubleshooting
  • Network Support/Connectivity
  • Server troubleshooting/support
  • Active Directory
  • Answering help desk tickets through a ticketing system
  • Troubleshooting Office 365 and Microsoft applications
If you are qualified and interested in Junior Helpdesk Technician position, please contact Zack Benuck at [email protected]
  • No relocation assistance can be provided for this position
  • Must be eligible to work in the US for any Employer without restriction or expiration
  • No third party candidates will be considered for this role
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