Investigation Team Specialist 1 (Sca)

Responsibilities

Peraton is seeking to fill several critical roles for an Investigation Team Specialist this position is 100% remote.

In this role the contractor will be responsible for the following:

• Updates multiple database systems with accuracy and efficiency.
• Communicates results of queries and actions to staff. Provides instruction to staff regarding the correct procedures for matters such as subject location assistance, subjects who are uncooperative with the investigative process, investigations that may need to be discontinued, the development of serious case issues or concerns, and the refusal of entities to accept digitally signed releases.
• Provides customer service to internal customers. Provides interpretative guidance to internal peers on applicable, handbooks, guides, processes, and policies as well as support in navigating and use of applicable systems/databases.
• Analyzes the information received and determine follow up procedures as necessary. Conducts Subject locations searches through the DoD Person Search (DPS) database.
• The Investigation Help Team Specialist will have a firm understanding of Policy and Guidance across all RDG contracts.
• Will processes confidential information for background investigations and may correspond in a variety of ways including telephone, email, instant messaging, PIPS case messaging, and Portal messaging.
• Under general supervision, the IHT Specialist will work with individuals across the company to solve often complex problems in a courteous, efficient manner.
• Performs functions in PIPS such as deleting Reports of Investigation (ROIs), modifying items, sending case messages, and querying databases.
• Assigns, re-assigns, cancels, and changes work assignments in the computer database. Communicates with field investigators regarding the process of obtaining the correct releases needed for retrieval of required medical, legal, educational and employment information.
• Submits requests for subject location assistance via email and phone.
• IHT Specialist works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices and work product is regularly observed since errors may cause delay or expense.

Qualifications

Required:

• 3+ years of direct customer service experience
• RDG clearance
• BS/BA or 3 to 5 years with MS/MA or 0 to 2 years with PhD
• 3+ years of DCSA contract experience

Preferred:

• Ability to develop proficiency working with specialized database applications.
• Experience working with the PIPS and CMS systems
• MS Office Suites
• Ability to work with various individuals cooperatively
• Experience working on our IC-DHS contract
• Must have attention to detail
• Excellent interpersonal and communication skills, including strong writing skills.
• Previous call center experience

Benefits:

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to professional development resources, we are there to support you all the way.

Peraton Overview

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can't be done, solving the most daunting challenges facing our customers.

Target Salary Range

The rate / range per hour below represents the typical pay for this position based on experience and other factors.

SCA / Union / Intern Rate or Range

SCA

EEO Tagline (Text Only)

An Equal Opportunity Employer including Disability/Veteran.