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International Account Manager Jobs

Company

Allianz Trade
Address , Owings Mills, 21117, Md
Employment type FULL_TIME
Salary
Expires 2023-07-21
Posted at 1 year ago
Job Description
Allianz Trade for Multinationals is looking for an International Account Manager to join our Commercial team based in Northeast USA.

Role:

The International Account Manager position within Allianz Trade for Multinationals (AZTMNC) is a hybrid role.
As a Program Manager, you are responsible for the overall strategic steering and coordination of World Programs, as well as customer relationship management for the Program.
And as a Managing Insurer, you manage the relationship and commercial activity for a portfolio of clients where another Multinationals team provides the strategic lead.
You report to the Regional Accounting Director.

Main tasks :

As an International Account Manager, your missions are :

To reach targets of portfolio growth and quality
As Program Manager
  • Review and analyze and implement transfers requests from Allianz Trade BUs to AZTMNC
  • Ensure proper implementation of programs by taking an active role and ownership in the Business Implementation Committee (BIC) and co-ordination of AZTMNC teams both domestically and overseas.
  • Perform Amendment on existing programs/policies by handling and understanding issues in an international framework, ensuring the ongoing integrity of the program and delivery of client needs.
  • Secure Renewal by delivering the correct balance of customer need with AZTMNC business targets and metrics, identify cross- and up-selling opportunities, ensure proper pricing and propose consistent terms and conditions during renewal, according to Commercial Underwriter authority rules and guidelines (contribute to BUC)


As Managing Insurer
  • Report to Program Account Director on performance of managed policies, in terms of risk acceptance and LR, and raising of mid- term amendment requests
  • Responsible for implementing and issuing the policy at local level
  • Train and assist local client during the policy life cycle, render service for the local customer or broker within the execution framework of the MA

To take personal responsibility for the implementation of group-wide quality of service standards


  • Service customers based on guidelines of Operational Manual
  • Comply with account management standards in regards to AZTMNC processes, business rules and systems.
  • Interact and coordinate closely with other core functions (i.e., Risk, Claims, Policy Administration) in order to propose a broad customer centric service, as well as other AZTMNC Account Management Teams and AZTMNC Central Team

As Program Manager:
  • Be the main contact person with the Broker and client program management teams
  • Apply MNC Commercial Underwriting standards to ensure profitability and quality of customer portfolio

As Managing Insurer:
  • Interact with broker and client as directed by Program Manager

Future challenges:
Your future challenges will be to:
  • Support the transition to One MNC (BT) in the Region
  • Deliver, through an excellent organization of the customer relationship and first class execution, long-term profitability, high customer satisfaction rating (NPS) translated into high retention performance.
  • Identify new cross and up selling business opportunities, build and execute plans to convert these opportunities

Knowledge / Experiences / Competencies required:
  • Competent ability to build extensive networks with close contacts to market players and opinion leaders
  • Competent knowledge of claims methodologies and the impact of policy conditions
  • Competent knowledge of basic IT systems (eg. MS Word, Excel) and ability to learn new systems
  • Advanced ability to up and cross sell products during customer interactions to achieve growth targets
  • Advanced knowledge of written and spoken English
  • Advanced knowledge of the credit insurance industry, products and regulations
  • Competent ability to operate in a matrix structure
  • Expert ability to manage clients and portfolios of account (programs) on a global basis to deliver best in class customer service
  • Advanced ability to work to strategy guidelines to successfully achieve portfolio renewal
  • Expert ability to negotiate with customers in order to achieve results
  • Advanced ability to communicate well via all mediums (eg. email, phone) and at all levels of an organisation within a multicultural setting
  • Advanced ability to manage and co-ordinate large global / remote teams to achieve objectives

#LI-MS1
#United States
#OwingsMills

Allianz Trade for Multinationals (AZ Trade for MNC) is Allianz Trade division serving Multinational clients, i.e. top-tier clients with contracts covering different geographies worldwide. AZ Trade for MNC offers these major clients a range of solutions including the creation of worldwide so-called "programs" gathering policies for all countries covered around the world.

Job Level:
Professional
Location:
Owings Mills, MD, US, 21117
Available until:
05/31/2023
Area of Expertise:
Sales & Distribution
Unit:
Allianz Trade
Employing Entity:
Euler Hermes North America Insurance Com
Job Type:
Full-Time
Remote Job:
Hybrid working
Employment Type:
Permanent
ID:
26327