Intake Specialist/Screener Jobs

The Intake Specialist will work directly within the Firm’s call center and out in the field for in-person interviews and investigations. The Intake Specialist is an integral part of generating new business for the Firm and must recognize a qualified Personal Injury, Employment Law, Workers’ Compensation or other specific type of legal matters when they hear it. The Intake Specialist must have the skill to turn a potential case into a client. In addition to working with other departments within the Firm, the Intake Specialist may be tasked with special projects on an as needed basis requiring direction and guidance by the Intake Manager and/or Management.

Primary duties/responsibilities include, but are not limited to:

• Assist in locating missing/unreachable client as assigned by Intake Manager;
• Performing unbiased screening on all inbound phone calls for potential client;
• Assist in delivering settlement checks to client as assigned by Intake Manager; and
• Perform other duties as assigned by Management and/or Pod Leaders.
• Responsible for canvassing and investigating the scene of the incident and injuries, including taking photos, obtaining witness information, etc.;
• Assist client with scheduling initial chiropractor appointment at time of initial in-person interview;
• Answering inbound phone calls and placing outbound calls with stellar customer service, professionalism, enthusiasm and compassion;
• Obtain evidence from client at time of initial in-person interview, including photos of injuries, relevant documents, etc.;
• Assessing and determining the viability of inbound phone calls during client intake screening process;
• Scheduling and traveling to interview appointments with potential client to complete retainer package and gather facts regarding the incident;
• Assist in obtaining traffic collision reports as assigned by Intake Manager;

• Knowledge of Personal Injury, Employment Law and/or Workers’ Compensation strongly preferred;
• Bilingual, fluent in English and Spanish, is required.
• The right candidate will have excellent written and verbal communication skills; and
• Minimum 1-2 years of experience working in a law firm;
• Professional appearance and “get it done” attitude;