Intake Coordinator Jobs

The Intake Coordinator is the initial point of contact for all communication between NEIP and people who have been wrongfully convicted, their loved ones, and legal advocates. In this role, the Intake Coordinator ensures that everyone seeking assistance from NEIP receives the information they need and is treated in a way that affirms their dignity and autonomy. The Intake Coordinator is responsible for managing all requests for assistance, sending NEIP questionnaires to applicants, performing an initial review of completed questionnaires, and presenting cases to the team. The Intake Coordinator participates in decision-making meetings where we use a consensus-based process to consider applications and brainstorm best ways to serve people who have been wrongfully convicted. The Intake Coordinator works to ensure that applicants, clients, and their loved ones receive attention, compassion, communication, and information.
Responsibilities:
-Open, organize, review, track, and respond to all incoming correspondence, including e-mails, phone calls, and letters.
-Communicate and collaborate with the legal team and development team to make sure that correspondence receives an appropriate response
-Update and maintain the integrity of existing files, databases, and statistics. This includes saving electronic correspondence, entering information from phone calls and phone conversations, scanning and recording letters, and entering all information into the client database.
-Review application materials and help NEIP make decisions about next steps.
-Participate in, present at, and take minutes/notes of screening meetings.
-Help ensure that the application process is accessible, respectful, and clear.
-Connect with community partners who may be able to offer support services to clients
-Brainstorm with other Intake staff as needed to troubleshoot individual cases and expand and improve processes
Qualifications:
-Demonstrated commitment to social justice.
-Minimum 2 years’ experience in the workforce with customer-service or client-service experience a plus.
-Demonstrated ability to effectively organize and analyze information and data.
-Careful attention to detail.
-Demonstrated ability to effectively communicate, orally and in writing, with people from diverse backgrounds.
-Sensitivity to the lived experience of all persons.
-Ability to work in a collaborative setting in a small office environment.
-A self-starter who also asks questions and seeks clarification when needed.
-Humility and confidence: no job is too big or too small.
-Proficient with Microsoft Office Suite and Google Suite. Prior experience with Salesforce a plus.
-Ability to speak in Spanish or Portuguese a plus.