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Intake Child Support Technician 1- Denver Human Services
Recruited by City and County of Denver 8 months ago Address , Denver $20.90 - $31.35 an hour

Child Support Technician I, Customer Service/Lobby- Denver Human Services

Company

City and County of Denver
Address , Denver, Co
Employment type FULL_TIME
Salary $20.90 - $31.35 an hour
Expires 2023-07-25
Posted at 11 months ago
Job Description
About Our Job
This posting will accept applications through May 31st. Please apply as soon as possible.
The City and County of Denver utilizes a hybrid model workplace that balances the responsibilities of public service with the benefits of a flexible work environment. Employees work where needed, at a city site and/or in the field at least three days a week, and telecommute remotely at a designated workplace within the State of Colorado the remaining days.
About Denver Human Services
Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we’d love to work with you!
Diversity in the City
The City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences. We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team.
The Child Support Services (CSS) Division of Denver Human Services is currently seeking highly skilled applicants for the position of Child Support Technician I.
Child Support Services (CSS) partners with federal, state, tribal, and local governments and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, child care, transportation, and school clothes. Child support makes a big difference to children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments.
CSS Vision: The vision of Child Support Services is to help build a world where children can count on their parents for the support and love that they need to be healthy and successful. CSS will put children first by both parents assuming responsibility for the economic and social well-being, health and stability of their children. We recognize that children benefit from positive, ongoing relationships with both parents.
The Child Support Technician I:
  • Conducts intake interviews to assist clients with child support applications, gather information and documentation, and answer questions related to the child support process
  • Works closely with families, City Attorneys and the judicial system to modify medical and financial support orders to ensure that they are "right-sized" and accurately reflect the parent's current ability to financially support their children
  • Enters and maintains client records in various databases ranging from updating demographic information to posting child support orders
  • Receives and reviews referrals from a variety of sources and determines the next appropriate steps needed to initiate child support obligations
  • By position, schedules and monitors tests involving the establishment of paternity. Initiates foster care parent fees
  • Responds to a variety of questions, explains policies, procedures, and processes, and provides child support related information to various stakeholders
  • Works with Assistance Program employees at Human Services to sanction benefits when clients are nonresponsive. Determines the status of a case and transfers it accordingly for child support orders to be established, enforced or modified
  • Reviews court orders and minutes and drafts "Entry of Appearance" notices as necessary
  • Performs research and investigative work to collect necessary information and documentation not provided in the intake interviews
  • Performs other related duties as assigned or requested
About You
Our ideal candidate has:
  • A passion for public service, and improving the lives of families
  • The ability to embrace change and innovative work processes
  • A desire to make a difference, engaging customers with a solution oriented approach through phone, email and face-to-face contact
  • Experience multi-tasking in a fast-paced work environment
  • Strong negotiation skills, accuracy, and attention to detail
  • Commitment towards going above and beyond in challenging situations
  • Bilingual Spanish
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
  • Experience: Four (4) years of experience performing office support work
  • Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
  • Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements
About Everything Else
Job Profile
CA2900 Child Support Technician I
To view the full job profile including position specifications, physical demands, and probationary period, click
here
.
Position Type
Unlimited
Position Salary Range
$20.90 - $31.35
Starting Pay
Although our full pay range is included above, the budgeted hiring range for this position is $20.90 - $26.13 per hour.
Agency
Denver Human Services
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
For information about right to work, click
here
for English or
here
for Spanish.