Intake And Eligibility Specialist (Temporary & Remote)

FORWARD is a venture-backed company on a mission to build comprehensive solutions allowing governments to assist their communities at scale.

The FORWARD Platform is an Integrated Program Administration solution that incorporates all essential components, people, and technology into a single streamlined workflow to effectively, securely, and equitably administer critical resources to help communities thrive.

Municipalities nationwide are utilizing FORWARD to streamline the design, implementation, operations, communications, reporting, and compliance functions of their economic and community development assistance programs.

Our fully remote team works hard, but we fully embrace the advantages of this new paradigm. We work autonomously, collaborate asynchronously, and take ownership of our work.

Help America to recover and thrive.

A FORWARD Intake and Eligibility Specialist will be responsible for the day-to-day management of application review and award activities. The Intake and Eligibility Specialist is required to have a basic knowledge of the principles, concepts, and methodology of reviewing applications, determining eligibility, and demonstrated skills in applying this knowledge in carrying out assignments, operations, or procedures.

Responsibilities

• Provide excellent customer service to program participants and accurately respond to inquiries about the program.
• Review of applications for completeness and accuracy. Ensure applications are complete for program review (form completed correctly and all required documents are accurate).
• Maintain accurate, UpToDate case notes in applicant files.
• Make initial eligibility determinations based on individual program requirements.
• Contact program applicants and request any/all missing or incomplete information.
• Update applications with correct or missing data.

Qualifications

• Associate Degree in Related Field; Bachelor's Degree is preferred
• Demonstrated ability to work independently and to adapt quickly to new challenges
• Have U.S. work authorization
• You are technically savvy and able to learn new systems and processes quickly
• You can manage files and documents, follow recordkeeping requirements, and maintain confidentiality
• Customer service experience and effective communication skills both orally and in writing
• High level of organization and attention to detail
• 2+ years of experience in a related field; 4+ years of experience without Bachelor's Degree
• Strong ability to work well with people from varied cultural, socioeconomic, educational, and experiential backgrounds
• Able to work on several projects simultaneously, and handle a high volume of activity
• Bilingual abilities are strongly preferred

Hourly wage: $24.00 - $31.00/hr.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This is a Temporary position. Hours and length of assignment may vary.