Intake And Assessment Specialist - Denton

Job Title: Intake and Assessment Specialist

Locations: Goodwill North Central Texas - 2030 West University, Denton, Texas 76201

Salary: $18.00 per hour

Work Hours: FT (40 Hrs. per Week) Monday through Friday, 8:00 A.M. - 4:30 P.M. Evenings and weekends as needed.

Benefits: Company paid basic term life, Paid Time Off, voluntary medical, dental, vision, STD, LTD, and 401(k)

General Job Duties: Assess participants' eligibility for enrollment. Complete intake process and ensure all eligibility requirements are met prior to entry into the Program. Enroll a minimum of 25 clients per month with all required documents entered into CaseWorthy. Provide clients with rapid referral to wrap-around support services as needed. Maintain updated electronic records.

Responsible for maintaining data management and case management in a timely manner; documents all activities for clients within 24 hours of the event occurring. Maintain confidentiality with information such as case notes and client information. Work effectively with employers, other staff, employees, clients, consumers, referral agencies, and other community entities on a day-to-day basis. Complete the Background Screen for all participants. Ensure that all guidelines in the Goodwill Works virtual services step-by-step process document are performed as stated. Complete a minimum of 30 professional development and/or continuing education training hours annually. Submit weekly, monthly reports as assigned and within the stated time frame.

Arrange meetings between the participants and Trainers and Employment Specialist/Case Managers. Provide World Class Customer Service to all customers (internal and external); answers all emails and phone calls within 24 business hours. Assist Employment Specialist-Case Manager in identifying new or underutilized recruitment sites in the community by providing Employment Specialist-Case Manager with facility/agency name and initial contact person and contact information. Assist Business Developers with collecting, organizing, and analyzing occupation and economic information for use in job placement. Remain up to date with community options by researching. Attend and participate in staff meetings, case management meetings, training sessions, etc. as required by the Agency.

Safeguard company-issued property. Perform other duties as assigned that would lead to the successful operation of department, team, Program, and/or mission. Driving a van to transport clients as needed for job fairs, recruitment events, or other program-related activities.

Skills and Minimum Qualifications: Proficient with Microsoft Office applications to include Windows, Work, and Excel. Knowledgeable in Internet and email functions. Clear oral and written communication skills and attention to detail. Strong experience in-office procedures and use of normal office machines. High school diploma or GED is highly desired. Excellent interpersonal skills and ability to work with minimal supervision.

Physical Requirements: Due to established performance factors/goals, this position must be able to work at a fast pace in order to achieve outcomes. The incumbent may be in an office environment for approximately 50% of the time with the remaining time working with clients and attending outside community functions/meetings related to the job responsibilities. It is to be noted that the incumbent must be able to access file cabinets, office equipment, etc., in the process of performing their job function and be able to provide own transportation to off-site facilities, job fairs, and events; as well as utilizing the agency van for clients job trips. This position requires the incumbent to have communication capabilities, via cell phone and/or Smartphone technology.

Legal Requirements: Documentation to satisfy I-9 requirements, valid state-issued driver’s license, ability to pass MVR, criminal background check, and drug screen.

Goodwill North Central Texas proudly provides Equal Employment Opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reasonable accommodations are provided for qualified individuals with disabilities.

***For a full listing of job opportunities, please visit www.goodwillnorthcentraltexas.org***