Insurance Virtual Customer Service Agent

Sykes and Sitel are now Foundever™

At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you! As a Healthcare Customer Service Agent for Foundever, you will provide support to customers right from the safety, comfort, and convenience of your own home. You'll shine as a Customer Service Representative assisting customers for a variety of clients with inbound calls only-no cold calling.

Work with us and you'll enjoy:

Pay: $13-$17/hr

• Health Benefits
• Employee Assistance Program (EAP)
• 100% Paid Professional Training
• Employee discounts
• Medical
• Everbetter wellness program
• 401K retirement plan with company match
• Referral bonuses
• Dental
• Vision
• Internal Mobility (84% of our managers are promoted within)

Core Responsibilities:

• Logic and problem-solving skills
• Customer service experience preferred, but not required
• Navigation skills (the ability to speak on the phone while using a computer)
• Experience in the financial services, healthcare or technology industries preferred, but not required
• Excellent communication skills, both written & verbal

Location:

Location: Remote.

Foundever requires a dedicated quiet work environment free of distractions during working and training hours, this includes pets, telephone or other household members. Please only apply if you have a distraction free workplace.

At this time, Foundever does not offer employment to individuals located in the following states: Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, New Hampshire, New York, Oregon, Rhode Island, Vermont, Washington, DC, Puerto Rico, US Virgin Islands.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Job Type: Full-time

Pay: $13.00 - $17.00 per hour

Benefits:

• Vision insurance
• 401(k)
• 401(k) matching
• Work from home
• Paid time off
• Referral program
• Health insurance
• Dental insurance

Experience level:

• Under 1 year
• No experience needed
• 2 years
• 1 year

Shift:

• Night shift
• Morning shift
• Day shift
• Evening shift

Weekly day range:

• Weekend availability
• Monday to Friday

Work setting:

• Call center
• Remote

Work Location: Remote