Insurance Follow Up Collector

OCCUPATIONAL SUMMARY

Makes financial arrangements with patients and/or insurance companies to collect accounts by telephone, mail, or personal interviews.

PRIMARY DUTIES AND RESPONSIBILITIES

• Recommends Bad Debt write off of account balances as appropriate.
• Reviews account information to determine accuracy of contractual adjustments to account balances.
• Reviews account information from various sources (on-line data, hard copy reports, billing forms, itemized bills, etc.) To discuss account condition with payor sources.
• Refers accounts to appropriate departments for necessary actions to be taken (i.e., financial class changes, balance transfers, electronic rebilling of accounts, etc.).
• Monitors delinquent accounts and escalates follow up activity as appropriate.
• Answers inquiries from insurance companies regarding account condition, payment arrangements, etc.
• Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury‑accident to Manager.
• Places telephone calls to appropriate insurance companies and or patients to obtain payment arrangements on outstanding accounts.
• Utilizes on line system to pre-list accounts for write off.
• Records information regarding accounts reviewed and actions taken via on line system.
• Rebills accounts as necessary.

Required:

• One (1) year experience in collection, OR Associate's Degree in Business.

Preferred:

• Two (2) years experience in collection, billing, or related field.
• B.S. degree in Business or Accounting.
• Prior hospital or healthcare experience.