Insurance Compliance & Quality Assurance Coordinator

AAA Club Alliance is currently seeking a remote Insurance Compliance & Quality Assurance Coordinator to join our team ! The Coordinator is responsible for multiple varied Insurance Agency policyholder data elements accuracy, quality control, sales and service compliance and support related functions. Audit insurance applications, documentation and daily transactions for Club and Carrier defined compliance standards. Process policy corrections, system suspense updates and agency management system coding.

**This is a work from home position but candidates must live within our footprint**

What we can offer you:

• Paid Time Off (almost 4 weeks within the first year)
• 401(k) plan with employer match up to 7%
• Tuition reimbursement and Professional Designation Programs
• FREE AAA membership (inclusive of product & service discounts)
• Medical, Dental, Vision and Prescription coverage
• 8 Paid Holidays
• An in-house training program - The Insurance Learning Academy
• A competitive base hourly rate from $16.50 - $20.00/hour; depending upon experience.
• FREE Life Insurance

What we need from you:

• Demonstrated ability to track, organize and prioritize workload and request resources and information as needed.
• Knowledge of customer service delivery systems.
• Ability to manage multiple priorities while meeting multiple deadlines.
• Proficient desktop computing skills; thorough knowledge of the Microsoft Office suite software and experience in effectively using Microsoft Word, and Excel to create documents and reports.
• 2 years of experience within the Insurance industry, insurance underwriting preferred.
• Excellent analytical, technical and written/oral communication skills.
• Excellent attention to detail, as demonstrated by regularly verifying all work thoroughly to ensure accuracy.
• High school diploma or equivalent.
• Ability to work autonomously and interact with multi-levels and departments.
• Excellent problem-solving ability.
• Active Property & Casualty license required.
• A high degree of professionalism and integrity.
• Working knowledge of underwriting construct.
• Ability to meet departmental attendance standards, work weekends and overtime as necessary.

What you will be doing:

• Protect and maintain account files and department records in accordance with Agency and Carrier regulatory compliance requirements.
• Identify, resolve and update policies left in agency systems suspense.
• Identify and provide potential Error and Omission issues to Comp/QA management.
• Process policy updates and endorsements via Carrier proprietary system; documenting and communicating changes with sales agents and agency management system entries.
• Complete monthly reports from Management and Agency Administration.
• Process corrections and re-entry of data inconsistencies, all systems and applications.
• Maintain current with all agency and carrier compliance.
• Maintain documentation for routine audits by management and carriers.
• Utilize automation capability to perform all functions.
• Assist Compliance & QA Specialist with monthly reports documenting errors and findings to the appropriate agent and manager.
• Provide monthly referrals to improve membership sales, insurance product sales, and driving school registrations.
• Audit new and renewal applications and policy submissions for completeness and accuracy.
• Provide backup phone coverage for insurance calls.
• Responsible for auditing agent and carrier policy transactions. Ensure that insurance policies are issued in accordance with individual Agency, Carrier and organizational guidelines; in compliance with existing regulatory standards.

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:
At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category: