Inside Sales Support Representative

Our Inside Sales Team is hiring for Inside Sales Support Representatives! Our representatives support our veterinary customer base by receiving inbound orders for diagnostic kits and instrument consumables and presenting additional IDEXX differentiated solutions and services. Come support our mission of delivering a world class experience by driving revenue growth and inspiring customer loyalty. Successful candidates will have a strong commitment to providing an excellent customer experience through relationship building and thrive in a fast-paced environment.
These are non-commission based positions. You will earn bonuses based on performance.
The start of training for these openings will be Fall 2023.
In the role of Inside Sales Support Representative:

• You will be on the phone answering incoming calls from established veterinary customer’s and placing orders for an 8.5-hour shift.
• You will use Salesforce.com to maintain accurate customer profiles and interactions.
• You will fulfill customer orders for diagnostic products and supplies through multiple channels including phone, fax, & email.
• You will establish credibility among our domestic veterinary customers to make recommendations for additional products and services.
• You will provide an outstanding customer experience.
• You will answer questions in regard to shipping inquiries and IDEXX online store to place orders.

What you need to succeed?

• Bachelor’s degree in a business or scientific discipline is a plus.
• Ability to work both independently and as part of a team.
• Sales, customer service and/or customer facing experience.
• Strong organizational skills, especially in a multi-tasking environment.
• Strong communication skills including written and verbal; strong interpersonal skills with the ability to establish rapport quickly.
• Capability to absorb and articulate technical information.
• Computer proficiency (Microsoft Windows, Excel, Word and Outlook).
• Understanding of the veterinary diagnostic market and experience in healthcare or scientific industry is a plus.
• Highly motivated and goal-oriented, while working collaboratively for team success.

Career progression within this team could include moving to the regionally aligned outbound inside sales role . In that role you will align by territory with the field sales team to retain, acquire and grow account base.
Schedule:
This role requires schedule flexibility, with the ability to work 8.5 hours between the hours of 7:30 AM and 9:00 PM EST Monday-Friday. Saturdays (8:00 AM - 5:00 PM EST), on a rotating basis. Seniority based schedule preferences are considered, based on business need and availability. Shift-differential pay offered for later shifts.
Why IDEXX
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals health and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together!
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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