Information Technology Specialist Iii, Grade 26

Information Technology Specialist III

Department of Alcohol Beverage Services

This position is open only to:

(1) Current Montgomery County Government employees;

(2) Montgomery County employees who were affected by reduction-in-force and currently have RIF priority rights;

(3) Active Montgomery County local fire and rescue department volunteers with at least 50 points under the length of service award program; or
(4) Active Montgomery County Customized Employment Public Interns, QUEST Interns, Project SEARCH Interns or former Montgomery County Customized Employment Public Interns, QUEST Interns, or Project SEARCH Interns within 24 months of completion of internship.

About the Department

Alcohol Beverage Services (ABS) is committed to building a talented, skilled, and diverse workforce; enhancing the employee experience; and ensuring excellence customer service for County residents, businesses, and licensees. ABS is committed to the full inclusion of all qualified individuals and values diverse perspectives, lived experiences, and cultures. ABS encourages BIPOC (Black, Indigenous, and people of color), immigrants, women, LGBTQIA+, individuals with disabilities and veterans to apply.

ABS is seeking a highly qualified individual who is customer service focused and in enjoys working in a high paced environment and upholding the values of ABS to fill the position of Information Technology Specialist III.

WHAT YOU’LL BE DOING

The Information Technology Specialist III is a full performance level information systems technology work that combines IT expertise with administrative experience to ensure that resources are effectively expended to support ABS and Montgomery County Government’s mission. The IT Specialist III will support the department’s project management, contract management and procurement, license and subscription management, security policies and system configurations.

The position oversees all ABS - IT’s contract and procurement activities in coordination other County departments, specifically the Department of Technology and Enterprise Business Solutions (TEBS), Finance, Procurement, and OCA (service). It manages relationships with vendors to ensure compliance with contractual obligations (accountability). It is also responsible for the department’s compliance with Procurement regulations and other County policies (accountability). The position manages the acquisition, renewal, and distribution of subscriptions and licenses, with an emphasis on cost-effectiveness and waste-elimination (service, accountability). In collaboration with TEBS, ABS users, and vendors, the position develops specifications for new or replacement hardware; coordinates their procurement; records their delivery; and organizes their deployment (service, resilience). The position is also responsible for the safe and accountable retirement and disposal of obsolete or surplus equipment (accountability). The Information Technology Specialist researches and advises management on cost-saving opportunities for ABS’s operations (innovation).

The position is also involved in the support and maintenance of departmental IT hardware assets and services deployed at ABS warehouse, stores, and offices with the purpose of ensuring that all are used effectively, in accordance with best practices, and in compliance with County policies and procedures, with emphasis on security (services, quality, and accountability).

As the Information Technology Specialist III, you will:

• Conduct studies and recommend alternative technology solutions including hardware, software, web-based systems, and communications to an activity, program or agency.
• Plans, installs and supports network services.
• Perform the full range of client support activities. Serve as a troubleshooter in the day-to-day operation of a specific operating system at the department/agency level or below. Addresses daily operational issues identified by end users. Quickly identify problems and take the necessary corrective action.
• Develop or assist in the development of the technical specification requirements for technology procurements at the agency/department level or below based on the needs of the organization, as well as determining capability/compatibility with existing technology operating environment.
• Perform a wide range of technical tasks such as providing support, writing programs, and systems documentation or protocols in data access and security administration.
• Provide advice and assistance in the design, implementation, security and evaluation of database organization and integrity, and perform on-going database administration functions.
• Write new code that modifies existing technology to meet current demands and needs.
• Determine requirements, design, develop, and implement components of new technology applications for a program, activity and/or department. In conjunction with this task, lead business requirements review; develop approaches and methods to be used, timetables, and data collection techniques; present findings and recommendations to appropriate officials and subject matter experts; develop and oversee testing; and assess and direct technical changes necessary for successful implementation. May coordinate workload, review and schedule assignments for information technology technicians and lower-level specialists on project assignments.
• Set up and configure systems, equipment and software; and develop and implement backup and recovery procedures considering user requirements and technical constraints.

To be a successful Information Technology Specialist III, you must:

The ideal candidate will have advanced-level technical competency in/knowledge of operating systems, desktop applications, server administration, network administration, system design, computer programming, system integration, database administration, and information technology technical skills. The candidate must be able to meet deadlines and follow through with multiple projects simultaneously and have the ability to work independently to perform a variety of difficult and complex actions.

• Competency in systems integration, including program menus, application integration, plan network integration, new systems solutions, troubleshooting, strategic planning, contractor management, system security, training, hardware/software support, project management, system design, and voice systems.
• Competency in web technology, including database management, new systems solutions, web development/maintenance, internet/intranet, applications development, data warehousing, and eCommerce.
• Have basic competency in/knowledge of program menus, project planning and evaluation, program development, systems application development, management reporting, web development/maintenance, software/hardware support, troubleshooting, program support, strategic planning, network management, training and emergency control center. Some positions in this class may require the knowledge of job control language and ROSCOE in order to initiate certain operational requests, standard reports and other applications associated with computer operations.
• Demonstrate competency in infrastructure design, including system integration, planning and evaluating, program development, systems applications development, troubleshooting, network management, internet/intranet, contractor management, LAN support, network security, user support, hardware/software support, systems analysis, systems design, voice systems, and RFP development.
• Competency in database administration, including program menus, database management, disaster recovery, troubleshooting, data processing and analysis, data warehousing, and customer maintenance service.
• Demonstrate technical competency in/knowledge of programming languages and software packages such as JCL, SQL, Visual basic, Windows, word processing, and other database and data presentation packages to design, develop and support end users.
• Competency in technology applications to conduct research and development activities to plan, implement and administer new technologies.
• Demonstrate technical competency in/knowledge of operating systems, including a basic understanding of desktop applications, database management, help desk operations and troubleshooting, user training/support, LAN support, departmental programs, server administration, network administration, system design, emergency control center, and mainframe operating systems and their applications in order to assure continual, uninterrupted operation of computer systems and equipment.

ADDITIONAL INFORMATION :

This position MAY require work during non-traditional hours to include early mornings, evenings/nights, weekends, and holidays; may require work that involves physical demands, occasionally working in warehouse and/or retail store environments; and the ability to attend meetings or perform work at locations outside of the assigned facility.

To ensure a positive workplace and to comply with federal, state and County laws, the incumbent is responsible for completing mandatory trainings within the first three to six months or within the specified timeframe.

• Competency in systems integration, including program menus, application integration, plan network integration, new systems solutions, troubleshooting, strategic planning, contractor management, system security, training, hardware/software support, project management, system design, and voice systems.

• Competency in database administration, including program menus, database management, disaster recovery, troubleshooting, data processing and analysis, data warehousing, and customer maintenance service.

• Competency in technology applications to conduct research and development activities to plan, implement and administer new technologies.

• Competency in/knowledge of information systems/network security methods, including plan network implementation, system security, training, mainframe use, network administration, systems analysis, emergency control center, and RFP development, for ensuring, protecting and resolving the security of information systems and network services.

• Competency in infrastructure design, including system integration, planning and evaluating, program development, systems applications development, troubleshooting, network management, internet/intranet, contractor management, LAN support, network security, user support, hardware/software support, systems analysis, systems design, voice systems, and RFP development.