Inbound Customer Service Agent - Factory Service (Remote)

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about their GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.
As a Factory Service Agent with ASI/GE Appliances, you will assist inbound customers by advocating for a satisfactory resolution within internal departments. This position is an excellent opportunity for those wanting to positively impact the owner experience and wish to start an exciting career!
Opportunities are available for candidates residing within 50 miles of one of the locations mentioned below. You can assess your location eligibility by using Google Maps. You must meet our location requirement in order to be considered.

• Salt Lake City, UT
• Memphis, TN
• Greenville, SC
• Cincinnati, OH
• Rapid City, SD
• Louisville, KY
• San Antonio, TX
• Nashville, TN
• Jackson, MS
• Tulsa, OK

We offer a base rate of $15.00/hour+ weekly incentives based on your quality scores- paid weekly.
Training requires a 6-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST).
After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 7:00 PM (CST), Monday through Friday.
Benefits & Perks
We offer a comprehensive benefits package:

• Paid time off
• Paid on-the-job training and mentoring
• Discount Programs
• Tuition Reimbursement
• Career growth opportunities
• Short-term and long-term disability
• Gym membership reimbursement
• Work-from-home opportunities (equipment provided)
• No Weekends
• Medical, dental, and vision benefits eligibility on day one of employment
• Life insurance

Inbound Customer Service Agent - Factory Service (remote)USA, Memphis, TN

• Adhere to safety policies and procedures to ensure a safe work environment.
• Reschedule service calls for customers by communicating with dispatchers for special requests and customer concerns about parts.
• Negotiate and implement concessions that are in the best interest of the customer and consumer.
• Utilize selling techniques and CBR to retain and increase the out-of-warranty business.
• Utilize Case-Based-Reasoning (CBR) to save the service call.
• Achieve and maintain specific Save-The-Call & productivity goals.
• Assist consumers in setting up service repair for their appliances; check the availability of technicians and make appointments for service calls.
• Other duties as assigned by leadership.
• Message dispatch for follow-up on appointment times and other troubleshooting.
• Provide consumer education to save in-warranty and service contract calls.

• Moderate to advanced computer skills; navigating multiple online applications.
• Exceptional organizational skills; ability to effectively multi-task.
• 2+ years of sales or customer service experience desired.
• Ability to communicate effectively in English is a requirement.
• High School Diploma or GED
• Excellent written & verbal skills.
• Ability to handle high-volume calls while simultaneously handling multiple online applications

• Conflict resolution skills; negotiation skills; and time management skills.
• Flexibility, being the ability to adapt to change. Critical thinking skills.
• Ability to remain calm while showing empathy while handling challenging customer concerns.
• Desire to work in a team environment towards common goals.
• Passion for helping customers and problem-solving.
• Active listening skills and the ability to ask questions.
• Flexible with the ability to take direction from management yet work independently to achieve goals.

• A local internet provider: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues).
• Upload 10 Mbps or higher.
• Download 25 Mbps or higher.
• Dedicated work area that is quiet and spacious enough for ASI-provided equipment (i.e., PC, keyboard, mouse, monitors, cords, and an ethernet cord).
• Ping 50 Mbps or lower.
• Internet Speed Requirements:
  • Ping 50 Mbps or lower.
  • Download 25 Mbps or higher.
  • Upload 10 Mbps or higher.

• Ethernet connection is required for all applications.