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Inbound Customer Service Agent - Consumer Relations (Remote)

Company

GE Appliances
Address , Memphis, Tn
Employment type FULL_TIME
Salary
Expires 2023-06-17
Posted at 1 year ago
Job Description
The GEA Way
At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GEA Way philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?
Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.
As a Consumer Advocate with ASI/GE Appliances, you will assist inbound consumers by advocating for a satisfactory resolution to escalated concerns within internal departments. This position is an excellent opportunity for those wanting to impact the owner's experience positively and wish to start an exciting career!
Opportunities are available for candidates residing within 50 miles of the following cities:
Amarillo, TX - Cincinnati, OH - Greenville, SC - Jackson, MS - Louisville, KY - Memphis, TN - Nashville, TN - Ogden, UT - Provo, UT - Rapid City, SD - San Antonio, TX - Salt Lake City, UT - Tulsa, OK
At this time, candidates living 50 miles outside of the cities mentioned above will not be considered for remote employment.
Position
Inbound Customer Service Agent - Consumer Relations (remote)
Location
USA, Memphis, TN
How You'll Create Possibilities
We offer a base rate of $17.00/hour+ weekly incentives based on your quality scores- paid weekly.

Training requires a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST).
After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday.
We also offer a comprehensive benefits package:
  • No weekend shifts
  • Career growth opportunities
  • Work-from-home opportunities (equipment provided)
  • Discounts Program
  • Paid time off
  • Gym membership reimbursement
  • Tuition Reimbursement
  • Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
  • Life insurance
  • Short-term and long-term disability
  • Paid on-the-job training and mentoring
Job Duties & Responsibilities
  • After the training period, you will be utilizing multiple Windows-based programs and other internal applications simultaneously to:
  • Take ownership in resolving GE Appliances' customer concerns, including data management, capturing all the facts, following the outlined steps to resolve issues and responding to all letters of inquiry.
  • Find creative solutions that are in the best interest of the customers and GEA when
  • Negotiating and implementing concessions.
  • Meet work schedule demands and obligations with compliance, integrity, processes, and policies.
  • Follow up with customers using phone, email, or text to resolve appliance-related concerns and
  • Closeout cases with successful actions.
  • Leader or Team Manager
  • Interact and coordinate with all necessary stakeholders to successfully resolve consumer
  • Complete consumer reviews for satisfaction before case closure.
  • Issues, i.e., zones, dispatchers, technicians, etc.
  • Gather information from various resources and surface concerns with suggested resolutions to the Team

Required Qualifications & Skills
  • High School Diploma or GED
  • Minimum of 1-year Call-Center experience
  • Ability to communicate effectively in English is a requirement.
  • Moderate to advanced computer skills; navigating multiple online applications.
  • Excellent written & verbal skills.
  • Minimum of 2-years Escalated Customer Service experience
  • Exceptional organizational skills; ability to effectively multi-task.
  • Previous experience working from home. (preferred)
  • Ability to handle high-volume calls while simultaneously handling multiple online applications

Soft Skills
  • Passion for helping customers and problem-solving.
  • Active listening skills and the ability to ask questions.
  • Flexible with the ability to take direction from management yet work independently to achieve goals.
  • Ability to remain calm while showing empathy while handling challenging customer concerns.
  • Flexibility, being the ability to adapt to change. Critical thinking skills.
  • Desire to work in a team environment towards common goals.
  • Conflict resolution skills; negotiation skills; and time management skills.
What You'll Bring to Our Team
Requirements for Remote Work Environment
  • A local internet provider: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues.
  • Dedicated work area that is quiet and spacious enough for ASI-provided equipment (i.e., dual monitors, keyboard, mouse, cords, and an ethernet cord).
  • Internet Speed Requirements:
  • Upload 10 Mbps or higher.
  • Download 25 Mbps or higher.
  • Ping 50 Mbps or lower.
Our Culture
At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GEA, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [email protected]