Implementation Program Manager Jobs

Domosapiens embody an inclusive culture where we strive to go beyond, embrace data and win together. Our cloud-based platform transforms business by putting data to work for everyone in an organization, empowering all employees to be multipliers of business impact.

Position Summary

As an Implementation Program Manager, you will help our customers implement Domo by managing various high-value implementation projects for them – from project ideation to execution and oversee all related project management activities. Your role will include all communication and expectation management duties for all phases of customer implementation projects including: project initiation; on-going management; risk and change management; as well as building and sharing expertise across the Client Services Organization. The role reports into one of the Consulting Directors within the CS organization.

Key Responsibilities

• Ensure proper use of methodology, tools and procedures;
• Assist in the creation of standard and repeatable processes, assets, and tools for supporting project management on customer projects.
• Conduct project planning activities and manage the execution of projects to plan – start to close;
• Escalate project issues early, manage risk, establish contingencies and identify trigger events and responsibilities for initiating mitigating action;
• Establish strong relationships with project stakeholders, including internal and external clients;
• Mentor, share best practices and lessons learned with teams - acting as a catalyst to motivate new learning, continuous improvement and the evolution of Domo’s delivery methodologies, systems and practices;
• Keep stakeholders informed of progress, issues, and risks, while actively managing expectations on all requirements and deliverables;
• Secure customer commitment to follow Domo’s delivery methodology;
• Proactively identify changes in scope and ensure appropriate actions are taken with internal and external stakeholders to reassess and amend the scope of work, budget and timeline;
• Ensure customer engagements are planned and timelines are estimated accurately;
• Support internal project sponsors and management in balancing the time, cost and scope trade-offs to realize the expected business value;
• Manage the financial aspects of the project: budgeting and estimate to actual variance;
• Manage multiple simultaneous customer-facing implementation projects;

Job Qualifications

• Must have existing knowledge in the data analytics, business intelligence space, with expertise in at least one of the following database technologies and familiarity with the others: relational, columnar and NoSQL (i.e. MySQL, Oracle, MSSQL, Vertica, mongo dB);
• Excellent organization, documentations and presentation skills;
• Extensive Project Management experience and/or certifications (CAPM, PMP, Project+, etc.) strongly preferred;
• At least 5 years Implementation Program Management experience leading customer projects in implementing enterprise software;
• Excellent written and verbal communication skills;
• Experience working with high-performing teams in matrix organization and effectively partnering with business teams to deliver their goals and outcomes;
• Experience leading projects with teams in excess of 20;
• Working knowledge of systems including CRMs, Web Analytics, Social, Marketing Automation, and financials systems a plus;
• Excellent customer service skills;
• Bachelor’s degree in business or other related field. MBA a plus.

Domo is an equal opportunity employer.

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