Immigration Operations Specialist Jobs

Location: U.S. REMOTE | HYBRID

Type: FULL-TIME

WayLit is a fast growing immigration management platform focused on the needs of employers and their foreign national employees. We are on a mission to improve the immigration experience for our customers (employers) and their employees. We are a small team with a singular focus on better managing the immigration needs of our growing list of customers. We are looking to grow our team by adding an Immigration Operations Specialist to help us deliver an even better experience to our customers.

To date, we’ve been great at strategizing, planning, running cases, and responding to immigration questions, but now we’d like to level up and anticipate what customers need to feel in control of their employees’ immigration journeys.

We are looking for a passionate problem solver with a singular focus on building trust with the end customers (employees and their managers). In this role, you will lead the development of new features to increase automation and improve system proactiveness based on equal parts experimentation and inputs from our customers. You’ll collaborate closely with c-suite customers, HR managers, immigration attorneys, our brilliant customer support team, data analytics team, and our product team.

What you’ll do:

• Build strong relationships with employers and their employees. We want them to be at peace, knowing you’ve got them covered.
• Lead features development that improves customer experiences.
• Uphold WayLit’s ethos and voice to ensure that the experiences we deliver are in line with our core beliefs.
• Define metrics and KPIs that showcase growth opportunities and engagement success.
• Analyze processes and problems with an eye toward identifying ways in which we can automate labor-intensive tasks.
• Develop a deep understanding and appreciation for immigration and the stress it causes foreign national employees.
• Lead cases with employers, employees, and immigration attorneys. We appreciate the “get s**t done!” mindset.
• Implement reporting to show progress, performance, and ROI of Customer Success.

We want you to:

• Detail orientation, our customers count on us to dot the I and cross the t.
• Have experience with employment-based immigration.
• Be comfortable with leading efforts, designing solutions, and measuring outcomes.
• Autonomous and collaborative at the same time, can get heads down on a project and work well within a team.
• Not be afraid to get your hands dirty. There’s a lot of work in the trenches before we rise up.
• Have Passion - to learn, help, feel, push, and move forward.
• Be comfortable starting up from scratch and leading the task, and completing it by pushing all stakeholders.
• Bring a learning mentality, there is a lot to know, and we will teach you.
• Have excellent organizational skills, can manage multiple initiatives, and can land multiple ‘balls in the air’ safely.

Work with friends, not colleagues:

• We are here to do good work together. We value people who can take a stand yet commit even when they disagree.
• Your inputs - arguments/agreements - are important. We are a team that listens and makes better decisions together.
• Expect to be counted on and have the freedom to do your best work.
• Transparency of information, decisions, changes and progress.
• We are in this together. There are no problems that you’ll have to solve alone.

Logistics & Benefits:

• Equity in the company.
• All resources you need to support you in doing the best work of your career.
• We understand that there’s life besides work, so follow a schedule that works best for you.
• Uncapped paid vacation.