Imaging Coordinator - Radiology

The Imaging Coordinator is responsible for coordinating various exams for multiple Radiology modalities through incoming calls and task lists. It is the responsibility of this position to verify that patient demographics and insurances are current and CPT and diagnosis codes are verified at the time of coordinating the exam.

Job Relationships

Reports to the Reports to the Diagnostic Imaging Operations Manager

Principal Responsibilities

• Responsible for providing exam expectations and necessary required preparation to the patient.
• Review the necessary patient screening information to safely scan patients while ensuring billing procedures are followed.
• Coordinate Radiology procedures using Radiology Information System (RIS) through incoming calls from patients, providers’ offices, or task list.
• Work wait lists in RIS.
• Use effective oral and written communication with a variety of health care professionals, patients, and their advocates.
• Collaborate with technologists, on-site radiologists, and/or management to maximize scheduling efforts.
• Screen patients in regards to contrast, pacemaker/defibrillator, hardware, and implantable devices to ensure patients’ exams can be safely performed at Springfield Clinic.
• Build worker’s compensation cases in APM (Allscripts Practice Management).
• Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
• Work with Springfield Clinic team members as well as outside providers to obtain correct order and insurance authorization documentation.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Perform other job duties as assigned.
• Verify insurance eligibility and update as needed.
• Verify that an exam scheduled has an appropriate diagnosis code and CPT code.
• Communicate pending pre-certification information issues with technologists and Radiology management.
• Determine if patient will need accommodations to ensure compliance with ADA standards and/or interpreter services and schedule accordingly.
• Verify that prior authorization has been obtained for exams requiring prior authorization.
• Build referrals for MOHA and outside providers in APM to attach to imaging appointments with authorization information.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Modify imaging schedules in order to accommodate add on patients.
• Answer, screen, and route calls in a courteous and respectful manner following departmental guidelines, assisting patients and/or providers accordingly.

Secondary Responsibilities

• Ensure all outside images and reports are obtained.
• Scan outside reports into PACS system.
• Check in patients for Radiology procedures, verify patient demographics and update information as needed, as well as register new patients.
• Burn discs for patients and Correspondence and work with the Release of Information team to verify accurate documentation.
• Assist with the preparation of sending out letters of communication.
• Ensure that precertification and insurance information is correct and update as needed.
• Schedule x-rays on a walk-in/outpatient basis.
• Scan consents and signed documents into patient’s chart.

Education/Experience

• High School graduate or GED required.

Knowledge, Skills and Abilities

• Do not need prior radiology experience.
• Excellent computer and telephone skills.
• Excellent organizational and interpersonal communication skills.
• Clear, articulate speaking voice.
• Self-motivated and able to problem solve.
• The employee must be able to lift, walk, stoop and sit at a computer for long periods.
• Must possess manual dexterity to use keyboard and handle equipment and appliances.
• Ability to control emotions and maintain composure under stress, using tact and good judgment.

Working Environment

• Medical office environment.
• Direct patient contact is involved

PHI/Privacy Level

HIPPA1