Iam (Identity And Access Management) Team Lead

The Massachusetts Executive Office of Health and Human Services (EOHHS) is the largest secretariat in MA state government, comprised of 16 agencies with over 20,000 employees statewide. EOHHS services directly touch the lives of slightly more than 1 in 4 residents in the Commonwealth — some of our most vulnerable children, youth, adults, and elders. EOHHS provides access to medical and behavioral health care, substance misuse treatment, long term services and support, and nutritional and financial benefits to those with low incomes. We connect elders, individuals with disabilities, and veterans with employment opportunities, housing, and supportive services. We steer troubled youth towards a more successful path and do everything possible to keep children in our child welfare system safe. We support individuals who are developmentally disabled, mentally ill, blind, deaf, or hard of hearing.

• Collaborate with IT and business stakeholders to develop an operational plan with detailed milestones and activities
• Coordinate the deployment of application changes to production environments using appropriate change and release management processes
• Work with the Incident/Change Management teams to resolve system outages
• Manage personnel activities of staff, including employee performance reviews, supervision, and professional development
• Plan and communicate maintenance, upgrades, and patches on the AIMS solution and the migration of AIMS to Azure to all interested parties
• Coordinate and support the hiring of new staff
• Facilitate communication across levels and teams about project status, cost information, justifications for variances, and technical information (architecture, design, and implementation objectives)
• Manage the prioritization, analysis, design, code, and deployment of production changes
• Ensure software development lifecycle and standards are followed within the team
• Lead and manage application development and maintenance projects in a matrix environment, small to mid-size projects, COTS, and vendors
• Provide operational support for the critical IAM service in production and other key environments
• Manage the day-to-day activities of the Development Team focused on supporting IAM functions utilizing the AIMS (Access & Identity Management System) solution and building out the Azure AD solution
• Provide appropriate documentation and knowledge transfer to the Middleware Operations Team
• Ensure all EOHHS IT PMO processes are followed and maintaining proper documentation as projects are completed according to product specifications
• Participate in audit compliance efforts as well as budgeting and forecasting activities
• Establish priorities and schedule resources to meet business needs

• Proficient at defining and managing business requirements
• Demonstrated ability to collaboratively work with technical and non-technical staff, as well as upper management
• Strong understanding of IT infrastructure as well as of private and public clouds
• Excellent problem-solving and analytical skills, with the ability to independently analyze reported issues, document, and recommend solutions
• Proven experience in production support including triaging issues and generating incident reports
• Strong multitasking and time management skills with the ability to prioritize effectively and efficiently
• Excellent communication and writing skills with the with the ability to clearly communicate concepts to various project stakeholders including IT leadership, business customers, team members, and other IT colleagues
• Ability to keep meticulous and consistent documentation of processes, architecture, and solutions
• Five (5) years of hands-on project management experience with critical and high-visibility projects
• Proven vendor management and resource management abilities
• Ability to understand, support, and communicate senior management goals and decisions
• Hands-on knowledge and experience with operations support for high-availability applications
• Three (3) years of experience working with government agencies and managing the development of Health Care Applications, Access and Identity Management Systems, and Enterprise Services
• Ten (10) years of technical IT experience
• Strong knowledge and experience with J2EE development in a SOA environment
• Demonstrated experience in the management of the development and deployment of IT projects to meet business requirements
• Five (5) years of experience leading a team of five (5) or more resources
• Expert knowledge of information systems with a focus on application development, support, and package installation

• Bachelor's degree in Computer Science, Information Technology, or related field or equivalent work experience required

First consideration will be given to those applicants that apply within the first 14 days.

Please see Preferred Qualifications.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!