Human Services Coordinator Jobs

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Human Services Coordinator
Salary
$7,061.50 - $8,397.51 Monthly
Location
Lacey, WA
Job Type
Full Time
Job Number
2023-00060
Department
City Manager
Opening Date
07/10/2023
Closing Date
8/7/2023 11:59 PM Pacific
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Description
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Benefits
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Questions
BASIC PURPOSE
Reporting to the Assistant City Manager, the Human Services Coordinator will perform a variety of professional, analytical, technical and administrative duties in support of the City’s human services programs. The position will perform duties which include, but are not limited to, implementation and management of the City’s human service programs (e.g., the Community Development Block Grant program); coordinating, developing and implementing human services program policies and/or procedures; managing and monitoring social service contracts (including Lacey Veterans Services Hub); researching and analyzing community human service program needs; and collaborating with other City Departments (e.g. Community & Economic Development Department), regional partners, and other stakeholders relating to issues surrounding human services.
Essential Duties And Responsibilities
These duties include but are not limited to the following:
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Performs a variety of professional, analytical, technical and administrative duties to develop, coordinate, implement and administer the City of Lacey's human services program. Coordinates the implementation of the City’s human services with city departments, regional committees, and the community at large.
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Oversees the administration of the Community Development Block Grant (CDBG), and related U.S. Department of Housing and Urban Development programs. Manages CDBG-funded projects from proposal through contracting, implementation, and completion. Serves as a technical advisor to sub-grantees, coordinates work with other City Department staff, acts as liaison to other agencies, and provides information and assistance to the public.
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Solicits for and evaluates CDBG project proposals and making funding recommendations, contracting with nonprofits, capital project coordination and implementation, and ensuring project compliance with federal regulations. Provides technical assistance to potential applicants who are interested in applying for CDBG funds for community projects. Partners with other City departments to perform environment reviews and capital project implementation.
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Leads the development of CDBG related planning documents, consistent and in coordination with the City’s Comprehensive Plan and housing element.
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Represents the City in human service planning groups, Consortium-wide CDBG planning processes and other regional groups.
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Provides technical/project management assistance to actual and prospective Community Development Block Grant (CDBG) applicants.
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Prepares, reviews, negotiates, monitors, develops and evaluates general contracts for human services as well as other City social service programs.
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Coordinates the development and implementation of human services program policies and procedures, work processes, systems, plans, and internal controls to achieve program objectives and performance measures.
Assures the implementation and management of programs compliant with applicable regulatory requirements, including state and federal laws, rules, guidelines, and audit and reporting requirements, comprehensive planning actions and City Council directives.
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Develops rating tools and evaluation forms for City human services funding. Conducts technical and financial review of all applications.
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Manages contracting processes related to social service planning, including requests for proposals, request for qualifications, reviewing and analyzing proposals, bid specifications, including contract development and management.
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Monitor and annually audit program contracts and provide project evaluation, including fiscal monitoring to ensure compliance with contract requirements and verify service reports.
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Identify areas of concern and provide assistance to agencies to improve in areas of both performance measurement and service delivery. Contact agencies to address performance issues in meeting contractual obligations and subsequent funding issues. Develop, recommend and approve changes to contracted performance measurements.
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Conducts workshops for service providers (as needed) to review the City's policies, contract compliance, reporting requirements, and performance measurements. Provides technical assistance and training to funded partners to enhance agencies' ability to meet contract goals.
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Coordinates with representatives from other human services funding agencies in developing and implementing performance measurements for tracking program outcomes and best practices.
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Performs outreach with public and private agencies to coordinate local efforts in order to best serve vulnerable community members, and recommends strategies to improve the local human services delivery system.
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Provides a variety of general information to the public on human services. Facilitates and receives public input on human service grant programs and responds to questions, provide referrals and resolves complaints as needed.
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Prepares reports and presentations, both oral and written, for the Assistant City Manager, City Council and external stakeholders as required.
Maintains correspondence, program files, records, data, and statistical and financial information in accordance with state retention laws.
Represents the City in relations with the community, local, state and federal agencies and professional organizations.
Other Duties Assigned

• Attends various meetings and represents the department on various committees. May conduct and/or facilitate meetings.
• Participates in special projects and performs other related duties as assigned.

Qualifications
REQUIRED QUALIFICATIONS:
A Bachelor’s degree in Social Work, Human Services, Business Administration, or Public Administration AND three (3) years of experience in contract management or human services programs.
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An Associate’s degree with significant course work in Social Work, Human Services, Business Administration, or Public Administration AND five (5) years of experience in contract management or human services programs.
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Seven (7) years of experience in contract management, social work, or human services programs.

• May have a combination of experience, education, and training that would substitute for the above requirements.

Special Requirements Or License(s)

• Must possess a valid Washington State driver’s license at time of hire OR must obtain within 30 days from date of hire, and must have a driving record acceptable to the City and the City’s insurance carrier
• Must maintain a level of physical and mental fitness necessary to perform the essential functions of the position, with or without a reasonable accommodation.
• OR must be able to provide own transportation to and from job, meetings, and related job sites.
• Must be attentive to job safety considerations and follows all required safety policies, procedures and techniques.
• Verification of identity and United States work authorization must be complete a required by the Immigration Reform and Control Act.
• Must pass a thorough background investigation and reference checks.

Knowledge Of
KNOWLEDGE, SKILLS, AND ABILITIES

• Principles and practices of municipal government, community development, human services development, and program administration.
• Objectives and requirements of federal and state grant programs regarding social services, including CDBG and other federal funding sources.

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Cultural competency, diversity, equity, and inclusion and, engagement practices to ensure inclusive and broad participation.

• Human Service programs and non-profit agencies.
• Written and verbal communication and presentation of complex and detailed reports, program policies and procedures.
• Problem solving, negotiation and conflict resolution practices and techniques.
• Principles, practices, methods and procedures related to the recordkeeping, audit statistical and financial analysis and evaluation methods of programs, policies, contracts and operations.
• Municipal planning principles and practices related to public services and capital improvement projects.
• Pertinent federal, state, and local laws, codes, regulations and guidelines.
• Fiscal and programmatic management methods.
• Governmental financing options, federal accounting and audit principles, budgeting and compliance-based reporting

Skill In

• Preparing contracts and negotiate, monitor and administer grants and contracts.

Monitoring and enforcing federal and local procurement requirements on assigned CDBG projects.
Systematically gathering, organizing, and analyzing data relating to human services.

• Dealing with community members in a courteous, diplomatic, and tactful manner.
• Leading and or facilitating medium to large projects relating to human services programs.
• Coordinating and facilitating public outreach programs.
• Applying planning principles and practices to specific problems and formulate recommendations.
• Presentation of complex, sensitive, or controversial data in an understandable manner to the public and elected and appointed officials through a variety of written, graphic, video, and other mediums.

Ability To

• Plan, organize, supervise and coordinate human service-related programs/projects.

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Demonstrate e xcellent interpersonal skills and be able to present to individuals, small groups, and large groups.

• Set strategic direction, evaluate the overall performance of the human service programming, and initiate new programs as necessary.

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Demonstrate application of equity principles and practices, and understanding of place, race and policy and systems-based inequities.

• Monitor program to ensure compliance with related federal, state and local rules and regulations and policies
• Prepare and verbally present concepts, plans or ideas clearly and concisely.
• Interpret and apply state, federal and local policies, procedures, laws and regulations.
• Develop comprehensive programs, reports, analyses and presentations
• Establish and maintain positive, effective working relationships with those contacted in the performance of the work.
• Manage a varied workload.
• Exercise independent judgment to adopt an effective course of action.
• Analyze situations quickly and accurately
• Negotiate difficult, highly technical and or complicated transactions.
• Prepare clear and concise highly technical reports, both orally and in writing.
• Establish and maintain effective and cooperative relations with legislative bodies, government and business officials, property owners, clientele, civic organizations, non-profit organizations and other community members.
• Operate a variety of office machines including computer and related software applications, calculator, fax, copiers and telephones.
• Communicate effectively both orally and in writing.
• Maintain multiple online reporting systems.
• Maintain regular, reliable, and punctual attendance.
• Effectively implement changes in programs to meet strategic objectives.
• Manage the preparation, negotiation and monitoring of contracts
• Analyze and interpret financial and programmatic data to evaluate program performance
• Regularly take initiative in recommending changes in work methods, policies, and procedures to improve levels of service delivery and improve overall operating efficiencies.

The City of Lacey understands the importance of benefits and offers a competitive and full benefits package for all regular full-time employees.
Generally, represented employees may receive some, or all, of the benefits listed below, based on their union contracts.
Those employees should consult their union agreements for specific information about their benefits, which can be found on the City web page here (http://www.ci.lacey.wa.us/city-government/city-departments/human-resources/union-contracts-and-policies) .
Medical Insurance Benefits

• Choice of Regence BlueShield (PPO) or Kaiser Permanente (HMO) plans offered through the Association of Washington Cities (AWC) Trust.
• Medical

The employer pays 100% of employee's monthly premiums and 90% of qualified dependent/domestic partner's premiums.

• Employee Assistance Program (EAP) – Program that provides resources to employees, their immediate family (including dependent children) and anyone living in the employee’s household. The EAP can provide help with matters such as stress/anxiety, parenting, grief, workplace issues, legal services, financial services, and more.
• VSP with low co-pays
• Vision
• Dental – Choice of Willamette or Delta Dental plans and orthodontia coverage.

Life Insurance & Long Term Disability & Accidental Death and Dismemberment

• Employer paid life insurance plan
• Employer paid long term disability plan
• Employer paid accidental death and dismemberment plan

Leave Benefits

• Bereavement Leave
• Jury Duty/Military Leave
• 96 Hours Vacation on Accrual Basis for Non-Represented Non-Supervisory Employees, LPOG Represented Employees
• 128 Hours Vacation on Accrual Basis After Second Year of Employment for LPMA Represented Employees & LPSMA Represented Employees
• 2 Floating Holidays for Non-Represented Employees & LPSMA Represented Employees
• Floating Holidays
• 1 Floating Holiday for LPOG & LPMA Represented Employees
• 8 Hours Sick Leave on Accrual Basis Per Month
• 11 Paid Holidays
• All benefits and accruals outlined in collective bargaining agreements can be found here: Policies, Union Contracts, Pay & Benefits
• Vacation (which increases with years of service)
• City of Lacey (https://cityoflacey.org/union-contracts-policies-pay/)
• 135 Hours Vacation on Accrual Basis for Non-Represented Supervisor or Management Employees

Investment And Retirement Programs

• Social Security benefit (for Public Employee Retirement Systems (PERS) covered staff) – Our Employee Benefits include employer paid contributions to Social Security and Employees pay the employee portion of Social Security tax. However, this benefit may change. The City is required to complete a voting process to determine whether PERS eligible positions will continue to contribute toward voluntary social security coverage.
• State retirement pension plan – Includes employer paid contributions to the State of Washington State Department of Retirement Systems (DRS)
• 457 Deferred Compensation (voluntary)- two options MissionSquare and DRS

It is anticipated the voting process will be conducted in October 2023. This will determine whether all PERS eligible positions will continue to contribute to and be eligible for social security coverage.

• HRA/VEBA plan- A designated monthly amount (a City and/or employee contribution) is paid into a Health Reimbursement Arrangement (HRA) VEBA account.

An HRA is a type of health plan savings account for your family’s medical care expenses and premiums, which can be accessed during employment with the City or saved and used at separation or retirement.

• 1-2% Benefit
• 1) applied to insurance premium amount owed for dependent coverage or invested into a 457 deferred compensation account
• Employer provides contributions between 1-2% (depending on position type) of your monthly salary pre-tax towards two options
• OR a cash disbursement amount applied to your check monthly but the amount is taxed.

Voluntary Benefits

• Flexible Spending Account (FSA) Plan - employees can contribute pre-tax contributions toward IRS allowed, qualifying medical and/or daycare expenses.
• Optional plans for additional life insurance, disability, and accident coverage

Wellness Program

• The City has a robust employee Wellness program that offers a variety of resources and activities for employee well-being.

Flexible Working Arrangements

• In recognition of Commute Trip reduction efforts, the City of Lacey provides flexible and alternative work schedules for many of our workforce positions.
• City Hall is within minutes driving from I-5 Exit 108, and within walking/biking distance from Park and Ride Transit Martin Way Location and the Chehalis Western Trail.

Tuition Reimbursement

• The City promotes a learning environment and encourages opportunities for employees to continue to grow in their positions and careers. The City offers tuition reimbursement (as outline in City Personnel Policies) for eligible employees.

Public Service Loan Forgiveness Program (PSLF)

• Note: Regular part-time employees may be eligible for pro-rated benefits (medical/dental/vision) depending on the hours of work assigned to the position.
• Employees are also eligible to apply to The Public Service Loan Forgiveness Program. This program is a United States government program that was created under the College Cost Reduction and Access Act of 2007 to provide indebted professionals a way out of their federal student loan debt burden by working full-time in public service.

Their spouses and dependents are not eligible for health insurance coverage.