Housekeeping Manager Jobs

El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest.

We are seeking a Housekeeping Manager to assume the following job responsibilities.

• Effectively and efficiently assist in the daily operations of the Housekeeping Department
• Demonstrates a full knowledge of the hotel layout
• Provides quality service to ensure positive guest comments and feedback
• Creates a safe, comfortable and friendly working environment to enable the team to deliver an outstanding overall level of service
• Works closely with Engineering Department to maintain effective room and public area maintenance program

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Ensure that departmental administration is carried out efficiently and log-in systems are accurate at all times
• Performs other duties as required by the Regional Director of Housekeeping
• Counsels, documents, praises or disciplines any employee as required
• Conducting daily briefings in order to provide up to date information
• Inspects rooms daily, giving priority to the VIP and “Showrooms”, works with the Supervisors in this area
• Communicates with the Front Office to ensure that all cleaned rooms are entered in the computer before the end of the day
• Follows and supervises key handling procedure set by El Encanto
• Responds to all guest requests and complaints and follows up to ensure the guest’s satisfaction
• Coordinates, and delegates and follows-up on daily job assignments and projects for the Housekeeping operation and staff
• Adhere to health and safety guidelines, ensuring employees follow accordingly
• Regulates quality of cleanliness of the guest rooms, as well as, the public areas
• Enforces hotel and departmental policies and procedures
• Ensure grooming standards are maintained by the Team whilst personally presenting a professional image
• Ensures a smooth running of the entire Housekeeping operation
• Monitors daily scheduling and payroll through effective planning
• Assists in training and re-training of all employees

Other Tasks

• Monitors that employee utilize supplies efficiently to eliminate waste
• Monitors that employee follow standards set by El Encanto, LQA and Forbes
• Monitors that employee follow all procedures regarding punch-in and punch-out for work as defined by El Encanto
• Monitors that employee follow recycling practices defined by El Encanto.
• Monitors that employee follow all procedures regarding attendance, lateness and absence as set by El Encanto

SUPERVISORY RESPONSIBILITIES:

Manages subordinate supervisors who supervise employees in the Housekeeping and Uniform Departments. Assist in the overall direction, coordination, and evaluation of these units.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

QUALIFICATIONS REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Computer literacy is an essential requirement.

EDUCATIONAL AND REQUIRED SKILLS:

Four year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Benefits

El Encanto offers a full array of benefits, including medical, dental and vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending.

The Company offers paid time off, sick pay, a 401(k) program with Company matching, and an employee assistance program. Team members enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.

The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.