Housekeeping Manager Jobs

One of the longest-standing hotels in Downtown L.A., Hotel Figueroa recently completed a stunning restoration by award-winning design agency Studio Collective. Hotel Figueroa’s fierce spirit is now matched with modern touches, all while respecting the property’s original footprint and Spanish Colonial design.

The hotel boasts 268 rooms and suites, five F&B outlets and a landscaped courtyard featuring its iconic coffin-shaped pool. Hotel Figueroa’s vibrant arts program includes rotating art exhibits showcasing the works of L.A.’s most compelling female artists — an homage to its founding in 1926 as the largest project to have been financed, owned and operated by women.

• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Use the telephone and computer system for reporting and verifying room status.
• Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
• Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
• Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
• Monitor all V.I.P.'s, special guests and requests.
• Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival.
• Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
• Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
• Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
• Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
• Ensure consistency with departmental opening and closing procedures.
• Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned.
• Ensure sign off of all Service Standards by Position competencies for Housekeeping staff.
• Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards.
• Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
• Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.
• Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available.
• Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
• Maintain key control system for house keys.
• Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.
• Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Ensure that large guestroom turns are managed efficiently.
• Assist in maintaining and controlling all housekeeping equipment.
• Must maintain constant communication with Guest Services.
• Manage and organize large turn days (including group check-ins or check-outs).
• Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards.
• Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
• Properly store, secure and issue supplies as needed to meet business demands.
• Review Housekeeping log book and Guest Request log on a daily basis.
• Conduct pre-shift meetings for room attendants and housemen.
• Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's.
• Carry a pager at all times.
• Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
• Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Ensure participation within department for monthly Highgate Hotel team meeting.
• Develop employee morale and ensure training of Housekeeping personnel.
• Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
• Ensure overall guest satisfaction.
• Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Ensure guest privacy and security through correctly following Highgate Hotel procedures.
• Monitor out-of-order, out-of-service, discrepant and show rooms.

• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Attend all hotel required meetings and trainings.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Supervisory experience required.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Participate in M.O.D. coverage as required.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Long hours sometimes required.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Salary Range: $64,480 - $65,000