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Company | Monarch Casino Resort Spa - Black Hawk |
Address | Black Hawk, CO, United States |
Employment type | FULL_TIME |
Salary | |
Category | Gambling Facilities and Casinos |
Expires | 2023-05-29 |
Posted at | 1 year ago |
Overview
- Beautiful, modern, fast paced work environment that you can take pride in
- Vibrant brand NEW hotel!
- Career Advancement
- Non-smoking environment
- Free Hot Meal per shift
- Flexible Schedules
- Subsidized transportation
- Efficiently checking in/out guests, which involves retrieving the guest reservation, verifying special requests and accommodations, programming room keys, calculating room charges, making approved changes to guest’s accounts and collecting a form of payment for charges incurred.
- Answers the phone within three rings and with a smile.
- Provide a warm welcome to our internal and external guests.
- Handle large amounts of currency accurately and efficiently.
- Assist guest with any concerns that they may have and record such comments and concerns.
- Properly handle guest mail.
- Accurately taking and relaying guest requests to other departments such as Housekeeping, Engineering, Bell/Valet, VIP etc.
- Performs other incidental and related duties as required and assigned.
- Provide guests with directions as needed.
- Must be friendly, approachable and team oriented.
- Must be able to work all shifts, weekends and holidays.
- Must be able to stand and for extended periods of time.
- High School Diploma preferred.
- Ability to work well with others and alone.
- Must have good communication skills.
- Experience preferred.
- Communication - Communicates clearly and informatively; able to read and interpret written information.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with ethical integrity; Upholds organizational values.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- 6 Observed Holidays and Holiday Pay
- Paid time off
- Relocation Reimbursement
- Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match
- Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
- Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
- Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
- Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
- Career Development and Advancement Programs
- 1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks
- Free Covered Parking
- Team Member Hotel, Retail and Spa Discounts
- 80% Subsidized Bus Transportation Options
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