Front Desk Agent Jobs

Work where you belong!

Are you creative? Service oriented? Love Music? Then The Elizabeth Hotel & Emporium, part of Sage Hospitality, is the place for you! Join a team of music-enthused and hospitality-oriented professionals striving to make the ordinary extraordinary by creating memorable experiences for our guests and our team members by creating places that people go to and not through.

Come and be part of a team that truly cares about what we do, how we do it, and the people that make us great (You!). And let your work echo.

What you can expect at Sage

• The opportunity to make a difference in the Fort Collins community. At Sage, we believe in engaging in our communities through giving back and volunteering.
• Opportunities for growth and development. Whether it’s here at the Elizabeth or Emporium or at one of our 45+ amazing properties throughout the US there is a career path for you!
• Flexible work scheduled that help you balance your work and personal life.

About us

The Elizabeth Hotel, located in Old Town Fort Collins features a fine collection of curated art from local students and professors. Music carries through the building with accents in interior design, programming, amenities, and experiences to reflect the scene in the city.

In the mood for live music and crafted cocktails? Visit the Magic Rat! Want spectacular views? Enjoy a crafted cocktail in Sunset Lounge! Craving a distinctively delectable experience? Try the Emporium An American Brasserie, the cornerstone of The Elizabeth Hotel, serving hotel guests and the public and includes a full retail wine store. Need a pick me up? Grab a crafted coffee from Bowerbird, our in house coffeeshop. Whatever your mood, we have you covered.

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

Compensation

$14.50 / Hour

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
• Must be fluent in oral and written English.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to read written communiques and monochrome computer screen.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

What’s in it for you?

Full-time Benefits (30+ hours worked on average per/week)

• Eligible to participate in the company’s 401(k) program with employer matching
• Short- & long-term disability
• Employee referral Bonus program ($500 for hourly roles and $1000 for salaried roles)
• Paid time off (PTO), sick pay, and holiday pay
• Free Employee Meals (Wednesdays – Sundays)
• Mental health resources including an Employer Assistance Program (EAP)
• Basic life and AD&D insurance
• Tuition Reimbursement
• Health savings and flexible spending accounts
• Discount rates on Sage and Marriott hotels and Sage Restaurants
• Medical, Dental, Vision insurance (average 30 hour per week to qualify for benefits)