Hotel Front Desk Agent - Grand Canyon National Park

As our employee, you receive extremely affordable employee housing, discounted meals, employee discounts to explore other Xanterra properties and a generous benefits program for eligible employees. By working with Xanterra Travel Collection amongst the beauty of Grand Canyon National Park, this is your chance to Live, Work, and Explore in one of the most beautiful places on Earth!

• Maintain strict guest security in controlling keys and issuing keys.
• Do shift duties as directed by supervisor.
• Provide property and park information to guests both voluntarily and on request.
• Use all company property in a work-related capacity, i.e. telephones, computers, printers, etc.
• Follow all policy and procedures in regards to Accounting procedures for Cash Handling, transactions and shift end. Ensure working bank accuracy and security at all times while conforming to PCI policies.
• Adhere to all Xanterra South Rim and NPS Lost and Found procedures.
• Handle guest accounts properly including posting of charges, and collection of payment.
• Handle guest complaints to the degree possible, and involve the supervisor in the handling of guest complaints as necessary.
• Follow Xanterra security policies and procedures in the handling and divulging of all company and guest information.
• Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
• Follow established front desk procedures in carrying out of duties.
• Work with Bell Staff to assist guests as needed.
• Work closely with Unit Housekeeping department to keep room status up to date.
• Other duties as assigned

• Free Laundry Facilities
• 15% Verizon Phone Service/Products Discount
• Lodging Discount 50% off Best Available Rate
• Discounted Mule Rides Each Winter
• 20 – 60% Discount on Entertainment through TicketsAtWork.com
• Rec Center – Fitness Equipment, Computers and Free WiFi
• 30 – 40% Retail Discount at Xanterra Parks
• Discounts at Xanterra Adventure Companies
• Sumer Property Olympics
• Wellness Programs and Health Fairs
• Paid Day off on Your Birthday with Restaurant & Retail Discounts
• Free Grand Canyon Railway Train Rides
• 20 – 30% Food and Beverage Discounts at Xanterra Parks

• Professionally and courteously interaction with a broad cross-section of diverse guests and employees.
• Previous public contact work experience.
• Ability to properly handle and secure cash and credit cards.
• Excellent verbal communication skills.
• Experience with computers and Windows type software.
• Qualified candidates will be required to achieve a successful score on a test regarding customer service and math skills.