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Front Desk Hospitality Agent
Company | Sonder Inc. |
Address | Phoenix, AZ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-27 |
Posted at | 9 months ago |
Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+ cities spanning 10 countries and three continents. Sonder's innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.
- Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues
- Handle all guest interactions with the highest level of hospitality and professionalism, accuracy and timeliness, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with services, facility hours of operations, directions, etc.
- Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned
- Support multiple Sonder properties throughout the local market, as required
- Guide guests through the technology-rich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features
- Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.
- Utilize our digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front Desk
- Assist building leadership with any administrative tasks required to keep all operations running smoothly
- Organized, hardworking, and detail-oriented
- Thrives in a fast paced, ever-changing, always challenging startup environment
- This role requires regular access to reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations)
- Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications
- Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles
- Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time
- Excellent problem solving skills, with the desire to "get it done" for our guests
- Ability to work effectively both in a team environment as well as independently
- Proficiency in languages other than English a plus
- Flexible schedule and open to working evenings, weekends and holidays
- Personable, guest-centric, and positive; you love speaking with others in person and via phone, email, and chat
- This role requires regular access to a reliable smartphone for work purposes. (Expense reimbursement available)
- Generous stock plan
- A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!
- Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
- Annual free credits and discounts to stay in Sonders
- Flexible vacation
- Competitive compensation
- Medical, dental and vision insurance (where applicable)
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