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Company | Indus Hospitality Group |
Address | Hornell, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-07-01 |
Posted at | 10 months ago |
Hornell, NY (http://maps.google.com/maps?q=1060+State+Rt+36+Hornell+NY+14843)
- Management of the Lost and Found program.
- Ensure standard operating procedures are adhered to and followed.
- Ensure effective departmental communication through logs, daily standup meetings and monthly department meetings.
- Assign associates their work assignments and inspect work for conformance to prescribed standards of cleanliness ensuring corrections are made.
- Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
- Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing department payroll, monitoring service trends using Guest Satisfaction Survey results, and handling any accounting and purchasing functions.
- Ensure the cleanliness of the Housekeeping and Laundry departments and surrounding areas. This includes, guest rooms, public spaces, lobby, stairwells, guest laundry, fitness room, business center, outside grounds and all storage rooms.
- Maintain the budget by ensuring labor, productivity, cleaning, laundry and guest room supplies do not exceed budgeted amounts.
- Ensure Safety Data Sheets are on file and current for all chemicals used.
- Investigate complaints regarding housekeeping service and equipment, and take corrective action.
- Inspect rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and make recommendations to management.
- Accurately check all fixtures, equipment and room conditions (television, radio, lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report any deficiencies.
- Observe and enforce safety and security procedures; Determine appropriate action beyond guidelines; Report potentially unsafe conditions; Use equipment and materials properly.
- Set and achieve challenging goals; Demonstrate persistence and overcome obstacles.
- Approach others in a tactful manner; React well under pressure; Accept responsibility for own actions; Follow through on commitments.
- Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Contribute to building a positive team spirit; Build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.
- Delegate work assignments; Match the responsibility to the person; Give authority to work independently; Set expectations and monitor delegated activities. Provide vision and inspiration to peers and subordinates.
- Include staff in planning, decision-making, facilitating and process improvement; Take responsibility for subordinates' activities; Make self available to staff; Provide regular performance feedback; Develop subordinates' skills and encourage growth; Apply customer feedback (internal and external).
- Demonstrate knowledge of EEO policy; Promote a harassment-free environment.
- Adapt to changes in the work environment;; Change approach or method to best fit the situation; Prepare and support those affected by change
- Work within approved budget; Conserve organizational resources.
- Speak clearly and persuasively in positive or negative situations; Respond well to questions; Participate in meetings.
- Develop strategic project/implementation plans; Communicate changes and progress; Complete projects on time and budget; Manage project team activities.
- Treat people with respect; Inspire the trust of others; Work with integrity and ethics.
- Write clearly and informatively; Present numerical data effectively; Read and interpret written information.
- Demonstrate accuracy and thoroughness; attention to detail; Look for ways to improve and promote quality; Accept and apply feedback to improve performance; Monitor own work to ensure quality.
- Follow policies and procedures; Support organization's goals and values.
- Prioritize and plan work activities; Manage competing demands; Use time efficiently; Meet or exceed productivity standards. Organize or schedule other people and their tasks; Develop realistic action plans. Determine work flow and procedures.
- Exhibit confidence in self and others; Inspire and motivate others to perform well; Effectively influence actions and opinions of others; Give appropriate recognition to others.
- Focus on solving conflict, not blaming; Maintain confidentiality; Listen to others without interrupting and get clarification; Keep emotions under control; Remain open to others' ideas and try new things. Build commitment and overcome resistance.
- Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance.
- Identify and resolve problems in a timely manner; Develop alternative/creative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics.
- Display willingness to make decisions; Exhibit sound and accurate judgment; Support and explain reasoning for decisions; Include appropriate people in decision-making process; Make timely decisions; Understand business implications of decisions.
- Assess own strengths and weaknesses; Pursue training and development opportunities; Strive to continuously build knowledge and skills; Share expertise with others; Ask for and offer help when needed.
- Be at work/meetings consistently and on time; Ensure work responsibilities are covered when absent; Complete work on time or notify appropriate person with an alternate plan.
- Move, transport, put, install, remove, replace, position, place, transfer
- Move about or to, position self
- Determine, identify, recognize, perceive, estimate, judge, compare, observe, assess
- The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
- Detect, diagnose, operate, adjust, attach, position, set up, handle, tend to, activate, apply, measure, use, modify, input, write, compile, retrieve, make, construct, create, collect, inspect, prepare, serve
- The following are the customary physical efforts required to perform the essential functions of this job with or without accommodation:
- Communicate, converse, discern, convey, discuss
- Ascend, descend, work at heights, traverse
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