Hostperson, Kusa Nori (Fine Dining)

The Hostperson is at the forefront of the restaurant operation and is the first and last person to interact with the guest. This role will also work closely and communicate frequently with front of house/ back of house management and staff to ensure seamless, successful guest service.

• Everyone works in Guest Experience – If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Safety – If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Security – If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone is an Ambassador – No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.

• Answer restaurant telephone courteously, quickly and efficiently.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Other duties as assigned.
• Bid farewell to all guests upon departing and extend an invitation to return to visit soon.
• Rotate to other Food & Beverage outlets/venues, as necessary.
• Obtain and maintain position-specific licensing.
• Anticipate the guests' needs and respond appropriately with a sense of urgency.
• Perform all opening and closing duties based upon shift assignment.
• Use personal device/cellular phone for job related operational tasks, job duties, review company documents, etc.
• Greet and welcome all guests upon entering the venue.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Oversee daily restaurant reservations and pre-seating assignment, when necessary.

Required:

• Excellent customer service skills.
• At least 18 years of age.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• At least six months customer service experience.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Working knowledge of restaurant operations.

Preferred:

• Previous experience as a Hostperson or a Server in a similar or related field.
• Working knowledge of restaurant table management software system(s).
• Previous experience working in a large, luxury resort setting.