Fine Dining Food Server - Balla

Are you motivated to Have Fun & Make Friends? Do you excel in high pressure/ high volume environments? If you love meeting new people and, and your organization and prioritization skills are unparalleled, this could be the job for you!

JOB DESCRIPTION:

The Host Person is responsible for engaging, greeting, and seating guests, in a friendly, courteous, and professional manner. The ideal candidate will be able to seat guests and manage the flow of reservations to maximize the guest experience. They will also be responsible for answering the phone and taking, tracking, and organizing reservations, to-go orders, and special requests . Receive a cash bank from the cashier for every shift and assist guests with any menu related questions they may have.

JOB FOCUS:

Focus is on, but not limited to the following:

• Describes menu items and wines as requested. This includes understanding the menu thoroughly and being able to describe the chef’s style of cooking in general, as well being able to make interesting and appropriate beverage suggestions to compliment the dishes chosen.
• Uses the guest’s preferred name at least twice throughout interaction. Knows and acknowledges all VIPs by name and checks in with management immediately upon their arrival.
• Promotes the company’s high level of service standards by exhibiting friendliness and a hospitable attitude. Displays full knowledge of the restaurant, McClain Camarota Hospitality Group and its history, and current/upcoming/past menus.
• Possesses knowledge of menu items, ingredients (history and other culinary uses), garnishes, cooking techniques, flavor profiles, and textures. Capable of professionally and artfully explaining this information in full detail to guests.
• Opens wine when necessary.
• Ensures and promotes alcohol safety by following legal guidelines for customers consuming alcoholic beverages.
• Mark the table with the proper mise en place for each course.
• Most importantly, the Server is responsible for curating the whole Balla experience for the guest.
• Takes the first drink order, including water. Always offer bottled water as an option.
• Must love and take care of guests!
• Anticipates guests’ needs. Remember, we always “find the yes” when a guest asks a question.
• Ensures their station is properly set, including the side station, to house specifications.
• Ensures all side-work is completed thoroughly, expertly, and on time.
• Must say “yes” and “thank you” often!
• Greets guests promptly as they enter the restaurant, making a positive first impression. Greets guests warmly and sincerely with an honest smile, making eye contact. Always uses positive body language, and speaks in full sentences, avoiding slang.
• Maintains a clean restaurant and ensures health code compliance.
• Informs management immediately of any problems or guest complaints.
• Knows and executes the service guidelines outlined in this manual with extreme attention to detail.
• Communicates all table needs to the appropriate teammate.
• Knows and executes the service guidelines outlined in this manual with extreme attention to detail.
• Monitors ticket times for food and beverage and informs management if there is a delay.
• Ensure that orders from different tables are taken in a staggered manner and each entered into the computer immediately. Does not put multiple orders in the computer at the same time.
• Handles all payment methods according to compliance standards.
• Properly and accurately take orders and enters them into the POS system.
• Performs side work and other duties requested by management.
• Must love and support their TEAM!
• Ensures that all closing side-work is thoroughly completed.
• Reviews the menu for changes, specials, 86’d items, etc. Managers will update the computer as items are 86’d.
• Be able to perform all tableside “moves.”
• Set the pace and direct the flow of service. This requires a special sensitivity, not only to the guest’s timing needs, but also to the kitchen’s timing.
• A Server may be required to handle shared cash gratuities.

DESIRED QUALIFICATIONS:

• Knowledge of Open Table and Seven Rooms Reservation System
• Must exhibit a focused attention to detail, while working in a high-pressure environment
• Must be able to multitask and take initiative in a VIP driven and guest service focused environment
• Must be able to stand or walk a minimum eight-hour shift
• Previous cash handling experience
• General computer knowledge
• Ability to work in a fast-paced, high pressure environment
• Must have an exceptional, positive personality and hospitality driven attitude
• Exceptional communication skills and articulation
• Dedicated and willing to go above and beyond
• Must be at least 21 years of age or older
• Must be able to control a multi-line phone
• Able to write and speak in a confident manner
• Ability to obtain a valid Nevada Food Handler Safety Training Card and Nevada Alcohol Awareness Card