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Host @ Lutie's Jobs
Company | Auberge Resorts Collection |
Address | Austin, TX, United States |
Employment type | TEMPORARY |
Salary | |
Category | Hospitality |
Expires | 2023-09-19 |
Posted at | 8 months ago |
Free Parking
- Comply with quality assurance expectations and standards.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to the appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust.
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Notify management of maintenance repair issues.
- Manage OpenTable and the phone for reservations and bookings.
- Address guests' service needs in a professional, positive, and timely manner.
- Report any employee, guest, and/or vendor incidents and accidents to management at the time of the incident and/or accident.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Assist your and other departments when needed to ensure optimum service to guests.
- Monitor dining rooms for seating availability, service, safety, and well being of guests.
- Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
- Must have the ability to deal effectively and interact well with the guests and associates.
- Must have a passion for creating an exceptional experience for all guests.
- Must be highly detail orientated.
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
- Must be professional in appearance and demeanor.
- Must be able to work well under pressure.
- Must have excellent listening skills.
- Must always ensure a teamwork environment.
- Must possess excellent communication skills.
- Must be at least 21 years of age.
- Must be able to accurately follow instructions, both verbally and written.
- Ability to work a flexible schedule that may include evenings, weekends, and holidays.
- At least 1 year of hostess experience.
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
- Must be able to work well under pressure.
- Must be professional in appearance and demeanor.
- Must be highly detail orientated.
- Must possess excellent communication skills.
- Must have excellent listening skills.
- Prior luxury hospitality experience preferred.
- Must be able to accurately follow instructions, both verbally and written.
- Ability to work a flexible schedule that will include evenings, weekends and holidays.
- Must have a passion for creating an exceptional experience for all guests.
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