Highspot Sales Enablement = It Service Professional

MUST be eligible to work in either the US or Germany without requiring any visa transfer or sponsorship.

Position Overview

Highspot Sales Enablement = IT Service Professional

• Coordinate and track issue resolution, developments, testing and work packages within the respective application area and monitor for improvement of the delivery processes. Performs analysis and issue resolution relating Sales Enablement Automation service areas using data reporting and database tools.
• Close coordination and collaboration with the respective service providers, Demand Managers, Solution Managers, Service Owners, Business Owners, and respective Management regarding issue resolution and prioritization within the IT S organizations.
• Creates business requirement user story and business impact documents as required using agile tools and methodology.
• Responsibility for completing/resolving incident and issue resolution, change requests, and projects according to SLAs. Includes detailing changes needed to configuration, customizing and testing of respective application area according to approved processes. Providing these functions for sales enablement users, business owners, report writers, IT Business Partners for IT Digital Marketing items for sales, marketing and back-office application areas supported IT S DMK services.
• Collaborates and coordinates with IT Business Partner Demand Management and Development Teams on any change request and issue resolution related to Sales Enablement Automation
• IT Service Professional responsibilities include service topics such as business analysis, infrastructure, vendor coordination and incident management support supporting Marketing Automation area (Sales Enablement Automation)
• Participates in Scoping, Planning, Prioritization, and requirements activities in coordination with Demand Managers, Solution Managers, Developers, and Business Owners on Enhancement Requests, Issue resolution.

• Execution and coordination of testing on enhancements, Highspot releases, and interfaces related to Sales Enablement Automation)
• Supports Data Management and data cleansing activities (Sales Enablement Automation)
• Support Business Process Training for Sales Enablement Automation business processes as required.
• Collaborates with multiple vendors on integration topics and other Application Development teams and support topics as required.
• Collaborates with IT S DSP global operational support team and other vendors on server, network, environment, security changes related items. Performs heavy coordination, collaboration, monitoring and follow-ups with Developers, Infrastructure groups and other Support teams on day-to-day application related issues following SLA standards.

• 5 plus years of successful experience
• Specializes in Sales Enablement business process expertise (Lead change management, new process implementation, documentation, trainings, and communication to support organization initiatives working closely with business product owners)
• The successful candidate for this role would have a BS/BA in Information Technology or related discipline or advanced degree.
• Experience handling Sales Enablement application/service support (ticket management, ownership, and resolution)
• Hands-on experience with Sales Enablement tools (Highspot preferred) or similar sales enablement tool experience (SaaS)
• Performed configuration, administration, day to day support with Sales Enablement tools (Highspot preferred) or similar sales enablement tool experience (SaaS)

• Possess excellent communication (verbal, written, presentation) and leadership skills with ability to gain trust & work effectively across matrixed departments & geographies
• System development lifecycle hands-on experience with Agile Tools and methodology
• Possess excellent problem-solving skills
• Demonstrated organizational, prioritization, and time management skills
• Performed application communication and coordination with stakeholders (Sales, Marketing, Communication as well as Highspot Champions) as it relates to the sales enablement platform
• Support vendor integration as needed in application support role (Highspot, other IT S CRM Partners)

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