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Help Desk Analyst - Usstratcom

Company

Peraton
Address , Offutt Afb, 68113, Ne
Employment type FULL_TIME
Salary $51,000 - $82,000 a year
Expires 2023-06-17
Posted at 1 year ago
Job Description
Responsibilities:
  • Update procedures, processes, and policies. Provide technical guidance/training to warfighters and peers.
  • Support design and subsequent evaluations of VDI/CDI client configurations.
  • Support periodic problem investigations and root cause analysis tasks for higher complexity command wide issues.
  • Evaluate potential courses of action with the engineering teams.
  • Support planning and desired configurations for new upgrades to the environment.
  • Troubleshooting includes operating systems, applications/hardware issues, and installation of software and drivers.
  • Provide Commercial-off-the-Shelf (COTS) applications support to include Internet Explorer, MS Edge, MS Outlook, Office 365, Adobe Reader, Java, and PKI technologies.
  • Utilize BMC Helix/Remedy for tracking, metric gathering, trending, and complex analysis.
  • Collaboration across all the ITCC lines of service and warfighter divisions to perform system monitoring/analysis.
  • Requires solid oral/written communication with flexibility to support technical activities after-hours and weekends as needed.
  • Daily troubleshooting with warfighter customers and analysis to resolve warfighter access/network/compute/storage incidents.
  • Exercise independent judgment to suggest/implement automation and process improvements to improve the overall user experience.
  • Hardware includes, but is not limited to, desktops, laptops and tablet PC platforms as well as networked and standalone printers/copier/fax machines and smartphones.
  • Provide Desk-side, phone, and analysis for the Command and Control Facility Windows/RHEL environment.
  • Participate in the decision making process and testing to verify system/enterprise level requirements as well as design trade space discussions.
Qualifications:

Candidates must meet or exceed the following:

  • At least one year of technical training in an IT related field
  • CompTIA A+, Network+ or Security+ certifications desired and required within 6 months for hire
  • Must be flexible with scheduling, able to work nights/weekends as needed
  • High school diploma or G.E.D. (college degree desired) or 4+ relevant work/ military experience in lieu of BS
  • Certifications:
    • CompTIA A+, Network+ or Security+ certifications desired and required within 6 months for hire
  • BS 2-4 Years, MS 0-2 or HS 8-10
    • At least one year of technical training in an IT related field
    • Two or more years of technical support experience
  • Two or more years of technical support experience
  • Must be familiar with MS products, O365, Outlook email, basic desktop troubleshooting
Benefits: At Peraton, our benefits are designed to help keep you at your best, beyond the work you do with us daily. We are fully committed to the growth of our employees. From fully comprehensive medical plans, to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
Peraton Overview:
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.
Target Salary Range: $51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors. EEO Tagline (Text Only): An Equal Opportunity Employer including Disability/Veteran.