Healthcare Payments - Network Development Representative (Inside Sales) - Payments

You are passionate about driving high customer satisfaction with healthcare providers. You have found the right team.
J.P. Morgan Healthcare Payments is driving much-needed change through an innovative suite of solutions including InstaMed and Healthcare Link. Backed by the strength and scale of J.P. Morgan Chase, the Healthcare Payments team uses industry expertise and leading technology solutions to power a better healthcare payments experience, with global impact. Our growth is centered on a relentless focus to make healthcare payments better for everyone. We are looking for candidates who are excited to create change and grow their careers with a ground-breaking company.
The Network Development Representative (Inside Sales) position is ideal for a candidate who is willing and able to learn and grow in a fast-paced environment. This position will be responsible for supporting the company's efforts to increase healthcare provider adoption by enrolling providers for electronic payment and remittance advice processing via the InstaMed Network. The role will be required to manage customers' expectations and experience in a way that results in high customer satisfaction, maintain frequent voice and email contact with customers, and be required to maintain strong working relationships with other departments within InstaMed. Superior customer contact skills and a strong attention to detail are required.
Job Responsibilities

• Submit high quality solutions for development of knowledge base
• Communicate effectively with healthcare providers regarding the benefits of converting from paper to electronic payments
• Conduct provider outreach through marketing campaigns on behalf of InstaMed's payer partners
• Facilitate provider enrollment, including quality control/analysis of enrollment data to ensure 100% accuracy of captured information
• Deliver an enrollment experience which promotes product understanding and customer satisfaction
• Respond to direct customer inquiries in an expeditious and professional manner

Required qualifications, capabilities, and skills

• Highly motivated to reach out to provider prospects
• Sound judgment in setting customer expectations and managing sensitive customer situations
• Ability to work effectively in a team environment
• Excellent oral and written communication skills - people person
• Ability to seek out and apply new technical and healthcare industry knowledge quickly
• Proficiency in all aspects of Microsoft Office

Preferred qualifications, capabilities, and skills

• Bachelor's degree or equivalent work experience

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans