Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
Responsibilities
Performs a variety of clerical/correspondence-related tasks while maintaining privacy of protected health information as directed. Interacts with departments to receive and provide information related to the documentation function. Responsible for handling incoming requests for release of protected health information. Provides customer service in a 24-hour call center environment. Prioritizes dictation upon telephonic request of practice.
Qualifications
High school graduate or equivalent required. Requires proficient typing skills, experience using computer software programs and applications, as well as office equipment (, photocopiers, fax machines, etc.). Must possess effective verbal and written communication skills, as well as organizational skills. Must be able to carry out duties and receive direction from multiple sources with minimal to moderate supervision. Must be able to read and follow instructions and able to manage and prioritize multiple tasks based upon department need and in support of the practiceMedical terminology background preferred. Call Center customer service experience in a healthcare environment preferred. None required.
Exemption Status
Nonexempt
Compensation Detail
Experience and tenure may be considered along with internal equity when job offers are extended.; $15.54 - $21.62 / hour
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Sunday through Wednesday (four 10-hour shifts), core hours 4pm-9pm CST. or Sunday through Thursday (five 8-hour shifts), core hours 4pm-8pm CST. Shift window is 2pm to 4am Central time. The training for this position will be performed during the day between the hours of 8am and 430pm.
Weekend Schedule
See above
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Affirmative Action and Equal Opportunity Employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Recruiter
Casie Johnson
Department Title
HIMS/Doc Svcs Shared Service
