Health Coach, Remote Part-Time

Health Coach, remote part-time

Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.

Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a consciously inclusive environment where diversity is celebrated.

We are pleased to offer competitive salaries, and a benefits package with flexible work options, career growth opportunities, and much more.

The Health Coach is responsible for improving Mass General Brigham Health Plan members' knowledge, skills, tools, and self-efficacy so they may achieve their self-identified health goals. The primary topics of coaching include addressing social determinants of health (SDoH), healthy eating, weight management, physical activity, stress management, and disease prevention. The Health Coach also assists with Gaps in Care closure by providing member-focused outreach and education.

The Health Coach develops a wellness coaching relationship with the member. Responsibilities include conducting member outreach, needs assessment, and goal setting, and assisting the member through the behavior change process.

This position interfaces with Mass General Brigham Health Plan medical care management programs and behavioral health care management by referring to and collaborating with these programs to support an integrated model of care management.

• Assists members in identifying possible barriers to change and developing problem-solving strategies to overcome barriers to change.
• Coach members around identified gaps in care (such as diabetes management screenings and medication adherence).
• Assist members in creating health and wellness plans utilizing SMART goal planning to meet their wellness goals, and monitor goal attainment.
• Utilizes reflective listening skills to develop a full understanding of members’ health and wellness goals.
• Encourages adoption of habits (behavior modification) that are conducive to a healthy quality of life.
• Facilitates conversation to guide the member towards behavior change using motivational interviewing techniques and ensures the member takes a proactive role in changing behaviors.
• Assists members in creating goal plans that fit within their personal goals and values.
• Enhance member confidence in the ability to make healthy behavior changes and meet health goals.

Education and Referral

• Communicates with care management team regarding member needs and facilitates referrals to the appropriate program(s) when needed.
• Assist with calls to community/ social agencies and health providers when needs are beyond the scope of Health Coaching practice.
• Educates member regarding relevant benefits and services for which the member may be eligible including SNAP benefits, housing, utilities, and transportation services.

Outreach and Assessment

• Interact with members via phone, email, and text as needed.
• Proficiently conduct outreach including use of effective outreach functions (i.e., use of language interpreter services, research of member information, verification of member information, etc.).
• Verify and update relevant member information.
• Complete assessment of lifestyle, wellness, and SDoH related topics.

Documentation

• Documents Coaching outcomes including Goal attainment, and barriers to change.
• Appropriately documents outreach attempts, assessments, follow-up notes, planning and member interactions in CCA system.

Other

• Build strong relationships and infrastructures that designate Mass General Brigham Health Plan as a people-first organization.
• Other duties as assigned with or without accommodation.
• Ensure diversity, equity, and inclusion are integrated as a guiding principle.
• Hold self and others accountable to meet commitments.
• Maintain motivation, energy, and curiosity to research programmatic opportunities that may provide benefits to members.
• Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.

Qualifications

• Experience working with patients/health plan members with SDoH needs required.
• RN or RD/N or LDN preferred.
• Master's in a health-related field preferred.
• Bilingual (English/Spanish) preferred.
• Wellcoaches School of Coaching certification preferred.
• Association of Diabetes Care and Education Specialists Lifestyle Coach Certificate required or earn a certificate within first 12 months of employment. Candidates may also submit certification from another organization with a signed Memorandum of Understanding (MOU) with the CDC to provide training.
• Bachelor’s degree in a health-related field required or the equivalent combination of training and experience, plus 3 years of related experience in behavior change counseling, health coaching, or care management.

Skills/Abilities/Competencies:

• Ability to view the long-range trends and cycles of the business and industry and see the “big picture.”
• Excellent interpersonal skills, including the ability to influence others at all levels of an organization.
• Ability to challenge the status quo and drive innovative thinking and the capability to successfully implement strategy.
• Current in healthcare trends.
• Strong aptitude for technology-based solutions.
• Demonstrated forward, visionary thinking; ability to see “what is” and envision “what could be.”
• Strong EQ; exercises self-awareness; monitors impact on others; is receptive to and seeks out feedback; uses self-discipline to adjust to feedback.
• Bring fresh ideas forward by listening to and working with employees and the people we serve.
• Strong, demonstrated track record of an ability to execute on time, on budget, and on scope.
• Respect the talent and unique contributions of every individual and treat all people in a fair and equitable manner.
• Ability to inject energy, when and where it’s needed.
• Ability to develop, introduce, defend, and gain support for a new ideas and approaches.
• Ability to translate and communicate complex topics in a variety of forums, tailoring communications to effectively fit and influence the targeted audience, strong executive presence, presentation, and communication skills. Strong verbal, active listening, and written communication skills required.
• Unquestionable integrity.
• Excellent leadership skills and leadership track record.
• Ability to apply a variety of strategic frameworks to analyze problems and to guide and develop solutions.
• Demonstrate Mass General Brigham Health Plans core brand principles of always listening, challenging conventions, and providing value.

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.