Head Of Employee Experience

Please note that this position is fully on-site and located at: Building 139 - JFK Airport,Jamaica, NY 11430

Role Purpose Statement

The Employee Experience Manager is a new and highly visible position that will heavily affect the organization! This position will oversee the first initiative in creating and implementing a program focused on providing a welcoming and positive employee experience during onboarding and throughout an employee’s career with LSG. The Employee Experience Manager will be the voice of employees and communicate any findings or concerns to Field Operations and Human Resources.

Main Accountabilities

• Knowledge, Skills and Experience
• A Bachelor’s degree or equivalent experience is required.
• Be a supportive point of contact for newly hired employees.
• Send weekly report to senior leaders on engagement trends, issues, training needs, etc.
• Establish and ensure successful, productive, collaborative partnerships with local operations leaders and corporate partners to bring employee experience awareness into their processes, communications, and strategies.
• Lead the partnership with operations leaders to launch and support the “Buddy” new hire onboarding program in their departments.Ensure compliance with program payments.
• Meet with new hires on a weekly basis to recap and evaluate orientation and training, answer questions, and address concerns.
• Administer and report weekly Employee Engagement scorecard on new hires engagement level and other KPIs
• Thrives in a people-oriented environment, and demonstrates a collaborative leadership style at all levels of the organization.Demonstrates agility, strong interpersonal skills and ability to lead and implement projects.
• Design and execute effective initiatives focused on program improvement and increasing engagement -focus groups, surveys, etc.,
• Minimum of 3-5 years of experience
• Lead the weekly Employee Experience Internal Feedback Loop (IFBL) meeting to address new hire orientation evaluations and program updates, feedback and ideas with leadership

Knowledge, Skills and Experience

• Thrives in a people-oriented environment, and demonstrates a collaborative leadership style at all levels of the organization.Demonstrates agility, strong interpersonal skills and ability to lead and implement projects.
• Ability to lead work groups and teams to achieve results.
• An ability to solve problems without a manual.
• Comfortable working in a service industry, light production environment.
• Exceedingly self-motivated, directed and detail oriented
• Strong flexible communication skills with ability to convey ideas and concepts that are easily understood and retained by various audiences
• Spanish is a must.
• Basic to intermediate skill in Microsoft programs.
• Minimum of 3-5 years of experience
• Demonstrates adaptability to changing situations or environments, and adjusts to work effectively within new situations, processes and cultures.
• A Bachelor’s degree or equivalent experience is required.