Head Of Digital Operations

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world - together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

This role will be responsible for all operational aspects of the digital organization (eCommerce). This person will report to the Head of Digital Strategy and Global eCommerce. Success will be measured by culture, learning, employee satisfaction, and team efficiency metrics.

What you’ll do…

• Assist deeply in product management practice building
• Lead Lean metrics identification, collection, and reporting
• Co-lead thought leadership on scaled organization and skill sets
• Lead weekly operational meetings and updates
• Lead cross-skill team learning and development
• Lead team building, culture, and voice of associate (pulse)
• Lead third party relationships including L&D, but not limited to

You’ll have…

• 3+ years in a leadership role with remote or off-site direct reports.
• 10+ years of experience working in the eCommerce industry
• Bachelor's Degree or a combination of education and equivalent work experience
• 5+ years of Product Management or Product Owner experience

Even better you’ll have…

• Experience with Ford’s HR systems and ability to push the envelope for change
• Master’s Degree
• Experience working on global teams
• Thrive on solving problems in an ambiguous and complex environment
• Extremely well organized
• Demonstrated success in culture building, DEI, etc.
• Passionate about putting people first and cultivating a top-performing team culture
• Digital merchandising experience

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage
• Established and active employee resource groups
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Tuition assistance
• Vehicle discount program for employees and family members, and management leases
• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:

https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2023-benefits-and-comp-LL5-sal-plan-1.pdf

Visa sponsorship is not available for this position

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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