Guest Services Representative - Naperville, Il

At TOCA Everybody Plays! We seek to transform the soccer experience by building communities that inspire everybody to play. This shared TOCA experience is the basis of a global, inclusive TOCA community in which we all share our love of the World’s most popular sport.
What makes a TOCA Teammate? An individual that seeks to...

• Strive for Excellence
• Care Deeply
• Create Awesome Experiences
• Play Hard
• Grow Together

Highlights:
Reports To: Assistant General Manager
Location: Naperville, IL
Compensation: $14 - $15 Hourly
Flexible Schedule: Minimum of 15 - 20 hours a week including weekend availability
Role Scope and Requirements:
The TOCA Guest Service Representative will represent TOCA as the first person a customer sees and talks to when they walk through the door or call on the phone. This person is passionate about their job, can communicate in a welcoming and customer focused manner, and multi-task.

• Calling former customers to invite them back to TOCA
• Fielding any questions and inquiries from current and prospective clients
• Assisting Center Manager with any and all tasks to maintain operational excellence
• Scheduling customers via text, email, phone calls, and in person
• Responding to voicemails and emails
• Tracking inventory and supplies
• Communicating TOCA’s programming and membership model.
• Opening and closing of the Center
• Greeting customers and making them feel welcome
• Excellent communicator within a team of players, clients, families, and support staff
• Staying organized across multiple tasks

Knowledge and Experience:

• Problem solver and able to adapt in any situation with clients and through TOCA standards
• Ability to use technology to help themselves become more efficient and effective in maintaining relationships with clients
• Professionalism within the workplace and a positive ambassador for TOCA
• High character individual that focuses on relationships and enjoys working with people
• An individual that is teachable, coachable, and a continuous learner
• Excellent oral & written communication skills across a variety of teams and staff
• Comfortable on multiple technological platforms
• Reliable and accountable to perform all functions of the position
• Prior experience within a gym or other bookable training positions is a plus
• A passion and knowledge for soccer and sports
• Positive attitude and outlook within the role
• Experience working in a guest facing job
• Experience working with clients and customers of different ages from youth to adult

TOCA Football, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About TOCA:
TOCA was founded in 2016 by two-time U.S. World Cup and former MLS and English Premier League midfielder Eddie Lewis. He led the development of TOCA's training platform, which employs a proprietary ball machine, digitized targets, and a data-enhanced app to create a welcoming environment for players at every level. TOCA Football, Inc. is currently the largest soccer center operator in North America and an official soccer training partner of MLS.
To learn more, visit tocafootball.com.