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Guest Services Representative Jobs

Company

Adler Planetarium
Address , Chicago, 60605, Il
Employment type FULL_TIME
Salary $15.40 - $16.79 an hour
Expires 2023-07-28
Posted at 11 months ago
Job Description
Guest Service Representative
Full Time


About the Adler Planetarium
The Adler Planetarium connects people to the universe and each other. Whether it is introducing a guest to the Ring Nebula, a neighborhood school to a community partner, a research team to a network of citizen scientists, or one staff member to another, Adler’s focus on meaningful connections dates back nearly a century.


Today, the museum hosts more than half a million visitors each year and reaches millions more through youth STEAM programs, neighborhood skywatching events, online citizen science, and other outreach projects. With Adler’s support, people of all ages, backgrounds, and abilities gain the confidence to explore their universe together and return to their communities, ready to think critically and creatively about any challenge that comes their way.


The Position
This position will work 5 days a week, 7 hours a day which will include weekdays, weekends, extended hours, holidays, and evening hours.


The Adler Planetarium is seeking a Guest Service Representative to join our dynamic team located on Chicago's Museum Campus. This position fulfills multiple responsibilities: gate attending at the main box office and theaters; ticket sales at the accessible entrance; group processing, and orientation. This individual will also be responsible for:

  • Verifying and selling tickets at theaters, ushering guests, organizing seating ensuring guest safety.
  • Orienting groups on buses during intake and assisting with departure. Organizing and managing lunch space. Greeting and orienting groups to Planet Explorers and enforcing rules
  • Provide exceptional customer service on-site as well as those contacting the museum.
  • Set up and display signage indoors and outdoors.
  • Greeting guests with a friendly demeanor verifying tickets, discounts, and admission eligibility.
  • Redeem and sell tickets, conducting transactions accurately.


Available Work Schedules
Sunday to Tuesday, 8 am-4:30 pm or 8:50 am-4:50 pm
Wednesday’s 2:15 pm-10:15 pm


Friday - Tuesday 8:30 am - 4:30 pm
Wednesday 2:00 pm- 10:00 pm


FT The Compensation & Benefits
Base Pay: range: $15.40-$16.79
Work-Life Balance
  • 7 Adler paid holidays
  • 3 sick days as of the date of hire (can accrue up to 6.5 days per year)
  • Eligible to accrue up to 12 vacation days per year to start
  • 4 Personal Holidays (Prorated for new hires starting after January 1st)
  • 35-hour workweek
  • Paid Family Bereavement Leave & Jury Duty
  • Flexible work arrangements
Competitive Health Coverage
  • Adler Paid Short-Term Disability insurance
  • Healthcare, Dependent Care & Commuter flexible spending accounts
  • Medical, Dental, & Vision insurance
Retirement Savings Plan
  • 403B plan with Adler match
  • Adler match is 100% vested immediately.
  • Eligible to enroll as of the date of hire
Network of Support through our EAP programs
  • Free subscription to the Calm Premium app
  • Resources to help address emotional, legal, and financial issues
  • Face-to-face, telephonic, and web-based services
Discounted Onsite Parking Passes
Free Entrance to Chicago area museums and cultural institutions


The Person
We are looking for someone who is excited about the opportunity to engage with guests, members, and colleagues. Someone who thrives in a team environment and is always willing to go the extra mile to help their team shine. A person who thinks quickly on their feet and is comfortable interacting with a highly diverse population. This person will need to multi-task effectively in a fast-paced environment. This person has excellent customer service and communication skills and is a creative thinker.


Required Qualifications:
  • Basic knowledge of G-suite or Microsoft Office Suite
  • One year experience in a guest-facing role with cash-handling responsibilities
  • Basic knowledge of the Museum Campus and local attraction
  • Basic knowledge of point-of-service and ticketing systems.


Preferred Qualifications:
  • Intermediate knowledge of the Museum Campus and local attractions
  • One year of experience working in high-volume tourist attractions with cash-handling responsibilities
  • High School Diploma, GED, or equivalent years of relevant work experience required
  • Basic knowledge of Gateway Galaxy Ticketing System


The Adler Planetarium is dedicated to complying with its Equal Opportunity/Affirmative Action employer obligations. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law.


If you need reasonable accommodation for any part of the employment process, please contact Jenean Featherson by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.