Guest Service Manager Jobs

At Tricoci, managers roll up their sleeves and do whatever it takes to get the job done! You can expect to assist the general manager in the day to day operations of running a successful salon.

Let’s talk details…

• Assist in managing all departments within the spa and salon to ensure that related operations run smoothly and efficiently
• Perform opening and closing duties as needed, following established procedures
• Assist in the recruitment and training process for staff, as needed
• Assist in coordinating promotional events and training sessions
• Conduct sales audits, monitor sales data, and prepare bank deposits
• Perform various administrative functions and tasks as assigned by the General Manager
• Maintain a positive employee relations climate, responding to employee-related issues promptly, fairly and consistently
• Oversee salon standards, conduct daily walk-through and initiate maintenance/repairs as needed
• Review and prepare weekly work schedules and approve service schedule changes and requests for time off to ensure adequate coverage
• Provide input in the preparation of effective performance reviews for various team members
• Effectively communicate job responsibilities, performance expectations, customer service standards, and company policies/guidelines
• Develop and motivate staff, maintain cooperation/teamwork within the department, delegate tasks productively

QUALIFICATIONS:

• Retail and product knowledge with experience in developing promotional strategies
• Time management skills with ability to handle multiple priorities and constant deadlines
• Proven analytical and decision-making skills, able to handle critical situations utilizing good judgment.
• Highly motivated self-starter able to work independently with little or no direction
• Detail-oriented with strong organizational and administrative skills
• Excellent interpersonal, communication and customer service skills
• Ability to multitask in a fast paced and high energy environment
• Flexible and available to work based on the business needs