Guest Relations Representative Jobs

Description

What You Will Be Doing

• Display a calm and attentive approach in solving problems and handling difficult situations.
• Assist Guests with the purchase of in park Admission and Group Sales Tickets as well as On-line Ticket sales and issues.
• Assist the Security Department with lost children and parents, working to reunite them in a timely manner.
• Maintain the Park’s Lost and Found items and database including logging, tracking and returning items lost within the park.
• Utilize service recovery skills learned throughout department training to assist Guests with questions, comments, and concerns regarding their Season Passes, Membership accounts and overall visit.
• Be able to use current Point of Sale (POS) system to process purchase transactions.
• Assist Guests with purchasing, processing and maintaining Season passes and Memberships both On-line and in park.

How You Will Do It

• Perform and comply with functions learned in Discovery, Admissions Department and On the Job Training, and Guest Relations/Hospitality Training
• Follow all delegated tasks assigned by Admissions Supervisors and/or Operations Full Time Admissions Supervisor.
• Maintain a clean and safe environment for Guests and Team Members. This includes but is not limited to; organizing Lost and Found, maintaining paperwork at locations, monitoring and responding to phone calls and other comments submitted by guests.
• Follow all aspects of the Six Flags Mantra: Friendly Clean Fast Safe Service
• Comply with all Six Flags policies and procedures ensuring operation in a safe manner.

What You Will Need

• Must be able to sit, stand, or walk for long periods of time
• Customer Service experience a plus, but not required
• Other duties as requested.
• Must be able to work in a team, alone or with little to no supervision depending on location
• Be available to work flexible hours including nights, weekends and holidays within the limits of applicable Federal, State and facility labor laws and guidelines
• Must be at least 18 years old
• Strong communication skills, both oral and written, in addition to administrative, organizational, and public relations skills
• Must be able to type and quickly learn new computer programs, understanding that the programs learned will be used in almost every Guest interaction.
• For safety purposes, the individual must be able to communicate effectively in the English language, including the ability to read, speak, write, and understand the English language
• Ability to actively communicate with large groups of Guests as well as handling individual conflicts
• Must be able to multitask and handle difficult situations in a demanding fast paced environment

Why work with us?

• Discounts on passes, food, and merchandise
• Advancement opportunities
• Fun rewards, benefits, and more!
• Paid training
• Free admission to ALL Six Flags parks, including White Water Bay
• DailyPay – work today, get paid tomorrow
• Free tickets for friends and family
• Flexible scheduling – work as little or as much as you want
• Exclusive employee events