Guest Relations Coordinator Jobs

Major Food Group is hiring passionate and experienced hospitality professionals!
We are looking for candidates that display a pleasant and cheerful disposition. The perfect candidate will be able to communicate professionally and effectively with both guests and staff. Must maintain a high level of integrity and be able to adapt to difficult situations to solve problems and make decisions when necessary. Shows eagerness and capacity to learn. Can be relied upon to complete tasks, and someone who is team oriented.
Responsibilities:

• Communicate all Event Inquiries to the Event Team.
• Build and maintain a relationship with local concierges.
• Communicate guest needs and necessary information including cancellations, changes, VIP reservations, and guest issues with restaurant managers.
• Support the Guest Relations department including but not limited to sending daily VIP reports, acquiring itemized receipts, escalating inquiries to management.
• Have a thorough knowledge of Major Food Group restaurant menus and design.
• Expedite guest experiences, special requests and prepays.
• Exhibits professionalism and projects a positive image in telephone and email conversations while processing information and maintaining composure under stressful situations.
• Manage reservation books for all MFG restaurants and handle high volume email inquiries.
• Understand floor plan and service flow in order to maximize restaurant capacity, minimize wait times at the door, and meet guest needs.

Requirements:

• 1-2 years of prior restaurant experience, fine dining preferred
• Experience with a Customer Relationship Management software is a plus
• Must be able to work remotely from home without distractions
• Proficient on Resy, Open Table or SevenRooms
• Proactive and diligent
• Demonstrate a sense of urgency, attention to detail, and strong work and personal ethic
• Strong guest relations skills and a desire to build relationships with guests
• Excellent written and verbal skills
• Comfortable in a high-volume, fast-paced environment
• Basic knowledge of Microsoft Office

We offer competitive pay, medical/dental/vision insurance, TransitChek discount, Referral Rewards program, a generous dining program, and progressive paid time off. We offer many opportunities for growth and development for those who show long-term commitment to their role and MFG.
Major Food Group is an equal opportunity employer. More detail about Carbone - New York part of Major Food Group, please visit https://culinaryagents.com/entities/3887-carbone-new-york