Guest Experience Team Leader At Clark Planetarium

Job Summary

The Shift/Team Leader assists the Guest Experience Team Supervisors in directing and coordinating the Guest Experience Team (GET) on shift. This position will interact with guests as the first line of management to ensure guest satisfaction.

Minimum Qualifications

• Supervisory Experience preferred.
• One (1) year of customer service experience in a retail environment required.
• Must obtain a food handlers permit within the first 30 days of employment.

SKILLS

• Proficient in the general operation of computers.
• Ability to multitask successfully in a challenging environment.

Fiscal Functions

• Track employee over/shorts and advise management of problems.
• May assist in regular bank runs to replenish the change fund.
• Ensure shift deposits are verified, logged, and secured in a timely manner.
• Provide change to cashiers and be responsible for a “change fund.”
• Review and verify with employees all cash-out slips including refunds, P.O.s, and over/shorts.

Supervise The Guest Experience Team

• Ensure staff have completed end-of-shift tasks as assigned.
• Receive new merchandise. Direct staff in tagging and correct merchandising of products.
• Put excess stock in correct storage area.
• Complete the end-of-shift supporting documentation.
• Act as a resource GET. Answer questions, provide direction and support.
• Ensure that Clark Planetarium guests receive outstanding service from staff.
• Fill shifts and operate a register as required.
• Be responsible for all activities of staff and guests in the absence of senior management.
• Complete end-of-day building closure and security procedures.
• Ensure the concessions stand cleaning is completed after each shift.
• Assign GET stations and conduct pre-shift briefing for incoming staff.

ADDITIONAL INFORMATION

Must be able to bend, flex, grasp and lift 30 pounds.