Guest Experience Representative - Ford/Kia Of Lanham

DARCARS Automotive Groupis now hiring for aGuest Experience Representative!

As theGEMyou are the front-line representative for the dealership and must represent the dealership in a professional, friendly manner at all times. She/he greets customers as they enter the showroom and directs them to the appropriate party in accordance with dealership policies and answers basic inquiries. The receptionist intercepts, screens, and routes incoming calls and takes thorough messages and provides basic information to callers. The receptionist also assists in salesperson day to day activities such as administering dealer tags and gas tickets.
In this role, you'll:

• Greet showroom customers and determine the nature of their visit.
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
• Communicate messages to all appropriate parties in a timely manner.
• Enter data into computer operated prospect tracking system.
• Update and distribute company telephone roster when necessary.
• Perform clerical duties and accounting duties as assigned by controller or GSM.
• Manage switch board.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Provide basic information to callers who have general inquiries.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Other duties assigned by management.
• Serve as showroom greeter.
• Make transaction receiptsfor sale and service department*if applicable

Qualifications:

• Previous customer service experience preferred butnot required
• Demonstrated commitment to customer service
• Must be able to pass pre-employment screen (background)
• Ability to speak multiple languages (Spanish and Chinese) is a plus!
• High school diplomaor equivalent (GED)
• Be able to work in a fast-paced environment
• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers
• Must be able to work a flexible schedule, evenings and weekends
• Must have a valid driver’s license and acceptable safe driving record
• Requires the ability to sit for long periods of time
• Strong communication skills with both customers and DARCARS employees
• Must be at least eighteen years of age
• Be a team player
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers

Benefits

• 401(k)
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Short-term and long-term disability plans
• Paid Holidays & PTO
• Medical, vision, dental insurance available
• Internal career advancement opportunities
• Life Insurance

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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