Group Service Associate Jobs

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If you are interested in sports jobs with the New Orleans Saints and Pelicans, you’re in the right place!
Who We Are
The mission of the New Orleans Saints and New Orleans Pelicans is to be #1 in everything we do and to be a global brand to all of our fans. We take pride in the growth and success of the entire Gulf Coast region and are committed to leveraging our resources and goodwill to foster meaningful change for the greater good of society and our community. We celebrate individuality and value all identities and experiences, and value the perspectives of our team members. Our team members are integral to our success, and we stand beside them through success and hardship. We make it a priority to make all team members feel included and their opinions be heard. Together, we win!
Who You Are
You want to be part of a team that values community, integrity, excellence, and an organization where people come first and are celebrated. You love the industry of sports, and are excited by the potential of working for two major leagues, the NFL and the NBA. You understand and appreciate that New Orleans is a unique city with so much to offer, and you want to be a part of the vibrant community that wants to see it’s teams be the best. You are passionate, driven, and ready to work hard and have fun.
Position Summary
The New Orleans Saints and New Orleans Pelicans Associate Program is a ten-month intern-level program that exposes entry-level candidates to the business side of sports. These positions work across both the NFL and NBA seasons, and work full-time hours in various departments within our organization. This temporary position is based in the New Orleans, LA area, and will run from July 10, 2023 - April 30, 2024.
What You Will Be Doing
Day to Day Service Responsibilities

• Handle ticket orders, organizing group tickets, mailing ticket and information packets, and answering group ticket related questions
• Assist with day-to-day activities in the Ticket Sales department which may include but is not limited to assembly of mailings, group event planning, data entry, etc.
• Assist customers via inbound and outbound phone calls
• Assist with development and organization of various programs such as youth sports clinics, theme nights, church groups, school outings, etc.
• Create service recaps of each event
• Answer incoming service requests
• Provide input on service components and execution of new group program development
• Edit and create flyers and promotional materials
• Assist with prospecting for Group Account Executive sales efforts

Game Day Responsibilities

• Execution of on court Group Fan Experience Package and additional assets
• Execution of Group Nights
• Execute set-up and take down of sales table and distribution of promotional items
• Other duties as determined by the Group Sales and Service Leadership

What You’ll Bring

• Proficiency with Microsoft Office applications
• Exceptional work ethic, strong desire to succeed, professionalism, self-motivated, organized, professional, mature and detail oriented
• Must be able to lift up to 20 pounds comfortably
• Flexibility to work extended and/or irregular hours, including nights, weekends and holidays, as required, in non-traditional settings
• Must be able to operate in a fast paced, deadline oriented environment and maintain confidentiality
• Must be able to sit for extended periods of time while working on a computer
• Must possess excellent organizational, written, verbal and listening skills

What We Offer

• Complimentary Lunch
• Paid Holidays
• Wellness Program and Gym Membership
• Medical Insurance options

Applications must be submitted online. Please do not mail or email resumes to the Saints/Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Saints/Pelicans Human Resources or Hiring Manager to check the status of your application. When applying, please be sure your updated contact information is provided.
The New Orleans Saints and New Orleans Pelicans ("Teams") are committed to providing equal employment opportunities for candidates and employees regardless of their membership in any protected classifications. The Teams will not discriminate in violation of the law on the basis of race, color, age, national origin, sex (including sexual orientation, gender identity, transgender status, and pregnancy), religion, physical or mental disability, genetic information, marital status, veteran status, familial status, status as a victim of domestic violence, and/or any other legally protected class under applicable federal, state, or local laws. This anti-discrimination policy applies with respect to all employment decisions, including but not limited to hiring, promotion, discipline, and discharge. The Teams are committed to equal opportunity for persons with disabilities in compliance with the Americans Disabilities Act and state law. If you feel you need an accommodation for a disability, please inform us. Requests for accommodation will be evaluated on a case-by-case basis. If you request an accommodation, it is essential that you participate fully in the interactive process.