Graduate Admissions Service Coordinator

Job Summary

The Graduate Admissions Services Coordinator is the primary technical operator for all aspects of application processing, material organizing, decision rendering, and reporting as it pertains to the movement of applications through the graduate admissions funnel from submission to enrollment for graduate programs at Drexel University. This includes building data reports on funnel stages, updating application status, delivering decisions on behalf of the colleges, quality controlling and proofing of decision letters, managing decision timelines, and the awarding of scholarships and financial aid. The Coordinator works collaboratively with an assigned college or colleges within Drexel at the graduate level to review both domestic and international application materials, with the purpose of making admissions recommendations to their colleges. They will collaborate closely with the academic departments and our applicants throughout the decision process. The ideal candidate will be able to take initiative in a dynamic and fast paced organization and extrapolate and apply new learning across multiple programs to provide an exceptional applicant experience.

Essential Functions

• Developing and processing of reports at the request of departments.
• Providing consistent, excellent customer service for applicant inquiries.
• Coordinating with academic departments on requirements and reviewing standards for domestic and international applicants.
• Coordinating with OPS for materials search and fulfillment.
• Reviewing for completion, accuracy, and anomalies all graduate level applications within scope, and vetting with senior leadership as appropriate.
• Meeting regularly and collaborating closely with the recruitment team to identify trends and brainstorm strategy.
• Distributing scholarship information.
• Conducting quality control of admissions letters for accuracy in decision, provisions, and scholarship information.
• Working closely with Academic Information Services to assist in the build-out of application checklist items, application updates, decision letters, and portal information displays.
• Managing recruitment cycle calendars for each program and department, including deadlines, close of term process, and program openings.
• Communicating, as needed with students who have application-related questions and updating their student records accordingly.

Required Qualifications

• A growth mindset; Ability to learn and maintain a robust knowledge of admissions systems and the best practices.
• Ability to work to resolve student application issues in a timely and accurate fashion.
• Ability to understand program requirements and nuance across not only assigned programs, but across all verticals.
• Ability to work independently with complex data and minimal supervision.
• Strong analytical skills to develop reports for daily operations on behalf of colleges for funnel management.
• Creative problem-solving skills and the ability to recognize when efficiencies are needed and solutioning and streamlining those processes.
• Available during university customer service operating hours of 9am-5pm daily.
• Minimum of a Bachelor’s Degree or Equivalent.
• Ability to attend multiple, weekly meetings consistently with key stakeholders around campus.
• Understanding of cyclical and changing priorities.
• Exceptional attention to detail for discernment of documents and accuracy of files, decision letters, and financial aid awards.
• Minimum of 2 year of experience.

Physical Demands

• Ability to lift up to 25lbs.

Location

Hybrid: Remote/University City, Philadelphia PA

Additional Information

This position is classified as Exempt with a salary grade of H. For more information regarding Drexel’s Professional Staff salary structure, https://drexel.edu/hr/career/ducomp/salstructure/

Please review the Benefits Brochure for some information on our benefits offerings.

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

Review of applicants will begin once a suitable candidate pool is identified.