Golf Shop Clerk Jobs

Position Summary

The Golf Shop Assistant assists the Head Golf Professional and assistant professionals in their daily procedure. Areas included are the golf shop merchandise; POS, Golf course play, Driving Range, Cart storage. Guest Service is a priority. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Responsibilities

• Check in golfers in a manner consistent with hotel standards.
• Monitor Merchandising/Sales, the inventory, promoting product, and customer assistance.
• Guest Service related responsibility: Must be able to provide and support an environment consistent with the image, ideals, and goals of the operation.
• Monitor golf course activity. Includes play, range, and employee functionality.

Experience and Education Required

• Minimum one year guest service experience preferred
• Education
  • High School Diploma is required. Bachelor’s degree preferred. PGA apprenticeship preferred.
• Experience
  • Minimum one year guest service experience preferred
• High School Diploma is required. Bachelor’s degree preferred. PGA apprenticeship preferred.

Skills Required

• Adept to multitasking.
• Think clearly, remaining calm and resolving problems using good judgment.
• Must be able to:
  • Speak, read, write and understand the English language.
  • Compute accurate mathematical calculations.
  • Provide legible communication and directions.
  • Perform job functions with attention to detail, speed and accuracy.
  • Prioritize and organize.
  • Think clearly, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Understand guest’s service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent resort data.
  • Use a computer keyboard and possess basic typing skills.
  • Possess moderate to advanced computer skills.
  • Work in a dynamic and constantly changing environment.
  • Adept to multitasking.
• Use a computer keyboard and possess basic typing skills.
• Follow directions thoroughly.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Work in a dynamic and constantly changing environment.
• Work cohesively with co-workers as part of a team.
• Prioritize and organize.
• Possess moderate to advanced computer skills.
• Compute accurate mathematical calculations.
• Understand guest’s service needs.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Speak, read, write and understand the English language.

Success Criteria

• Demonstrates a high level of personal integrity, honesty and trust
• Team Player
  • Demonstrates co-operation within the team and with other departments
  • Listens carefully and works well with others
  • Has a positive influence on others in the team and clearly enjoys working with people
• Is reliable and demonstrates the ability to work without supervision
• Demonstrates confident, helpful and genuine behavior with internal and external guests
• Anticipates guests’ needs and is sensitive to people from all cultures
• Has energy and sense of urgency for his/her work
• Has a positive influence on others in the team and clearly enjoys working with people
• Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)
• Delivers their Best
  • Has energy and sense of urgency for his/her work
  • Resourceful, makes things happen and looks for ways to work more efficiently
  • Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)
• Able to stay calm under pressure
• Composed
  • Able to stay calm under pressure
  • Demonstrates maturity and ability to cope with the unexpected
  • Never lets personal feelings interfere with delivering the highest standards
• Listens carefully and works well with others
• Has a natural, warm smile and a friendly and passionate approach
• Listening
  • Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
• Guest Focused
  • Anticipates guests’ needs and is sensitive to people from all cultures
  • Has a natural, warm smile and a friendly and passionate approach
  • Demonstrates confident, helpful and genuine behavior with internal and external guests
• Excellent records of attendance and punctuality
• Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
• Never lets personal feelings interfere with delivering the highest standards
• Time Management
  • Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.
• Resourceful, makes things happen and looks for ways to work more efficiently
• Demonstrates maturity and ability to cope with the unexpected
• Trustworthy and responsible
  • Excellent records of attendance and punctuality
  • Is reliable and demonstrates the ability to work without supervision
  • Demonstrates a high level of personal integrity, honesty and trust
• Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.
• Demonstrates co-operation within the team and with other departments

Physical Demands

• Stand, sit, or walk for an extended period of time or for an entire work shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Visually look at a computer for extended periods of time.
• Must be able to:
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping
  • Use, carry, and operate all necessary office equipment using finger dexterity.
  • Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
  • Visually look at a computer for extended periods of time.
  • Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.