Barista (Gourmet Coffee Shop)

Position Summary

Provide guest with coffee and other coffee drinks, The Barista will sale items to guest just as pastries, yogurts, fruit cups, and smoothies. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Responsibilities

• Keep the bar and floors cleaned at all the time.
• Provide the highest levels of professionalism and enthusiasm toward guests, and co-workers.
• Complete paper work, tip report and cash drop.
• Sale pastries, yogurts, smoothies, and fruit cups to our guest.
• Responsible for offering our guest the highest levels of service and product knowledge.
• Declaration of earned gratuities in accordance with current governmental requirements.
• Restock any items that were utilized during the shift.
• Break down coffee shop setup, clean milk containers, and put away all supplies used for coffees.
• Generate checks using the point of sales system.
• Maintain positive guest relationships to ensure 100 % guest satisfaction.
• Make coffee, lattes, cappuccinos, and ice coffees ensure all drinks are consistent to the correct temperature.
• Collect of methods of payment, credit cards, room charge, member’s account and cash.
• Maintenance of the highest levels of sanitation and safety in the workplace.
• Set up the coffee shop following all Biltmore standards.
• Stock the shop with coffee cups, lids, plastic cups, napkins, pastry bags, to go cutlery, coffee beans, espresso pods, jellies, honey, milk and cream.
• Maintain bar pars accurate at all times.

Experience and Education Required

• Education

High School Diploma or GED is required

• Experience Minimum one year restaurant experience required

Skills Required

• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Must be able to:
  • Speak, read, write and understand the English language.
  • Compute accurate mathematical calculations.

Skills Required (Continued)

• Perform job functions with attention to detail, speed and accuracy.
• Provide legible communication and directions.
• Work cohesively with co-workers as part of a team.
• Prioritize and organize.
• Maintain confidentiality of guest information and pertinent resort data.
• Understand guest’s service needs.
• Work in a dynamic and constantly changing environment.
• • Provide legible communication and directions.
  • Perform job functions with attention to detail, speed and accuracy.
  • Prioritize and organize.
  • Think clearly, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Understand guest’s service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent resort data.
  • Use a computer keyboard and possess basic typing skills.
  • Possess moderate to advanced computer skills.
  • Work in a dynamic and constantly changing environment.
  • Adept to multitasking.
  
  
• Follow directions thoroughly.
• Possess moderate to advanced computer skills.
• Think clearly, remaining calm and resolving problems using good judgment.
• Use a computer keyboard and possess basic typing skills.
• Work with minimal supervision.
• Adept to multitasking.

Physical Demands

• Must be able to:
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Use, carry, and operate all necessary office equipment using finger dexterity.
  • Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
  • Visually look at a computer for extended periods of time.
  • Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.
• Visually look at a computer for extended periods of time.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Success Criteria

• Anticipates guests’ needs and is sensitive to people from all cultures
• Composed
  • Able to stay calm under pressure
  • Demonstrates maturity and ability to cope with the unexpected
  • Never lets personal feelings interfere with delivering the highest standards
  
  
• Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)
• Guest Focused
  • Anticipates guests’ needs and is sensitive to people from all cultures
  • Has a natural, warm smile and a friendly and passionate approach
  • Demonstrates confident, helpful and genuine behavior with internal and external guests
• Never lets personal feelings interfere with delivering the highest standards
• Has a positive influence on others in the team and clearly enjoys working with people
• Resourceful, makes things happen and looks for ways to work more efficiently
• Has energy and sense of urgency for his/her work
• Delivers their Best
  • Has energy and sense of urgency for his/her work
  • Resourceful, makes things happen and looks for ways to work more efficiently
  • Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)
• Demonstrates maturity and ability to cope with the unexpected
• Demonstrates co-operation within the team and with other departments
• Team Player
  • Demonstrates co-operation within the team and with other departments
  • Listens carefully and works well with others
  • Has a positive influence on others in the team and clearly enjoys working with people
• Demonstrates confident, helpful and genuine behavior with internal and external guests
• Able to stay calm under pressure
• Listens carefully and works well with others
• Has a natural, warm smile and a friendly and passionate approach

Success Criteria (Continued)

• Trustworthy and responsible
  • Excellent records of attendance and punctuality
  • Is reliable and demonstrates the ability to work without supervision
  • Demonstrates a high level of personal integrity, honesty and trust
• Is reliable and demonstrates the ability to work without supervision
• Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
• Demonstrates a high level of personal integrity, honesty and trust
• Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.
• Time Management
  • Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.
• Excellent records of attendance and punctuality
• Listening
  • Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
  
  

Licenses or Certifications

• N/A

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.