Global Service & Support Engineer

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Global Service & Support Engineer

Des Plaines, IL

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• An excellent retirement savings plan with high employer contribution
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• Career development with an international company where you can grow the career you dream of .
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

The Opportunity

At Abbott Molecular, we realize the potential of personalized care as the laboratory’s most trusted and preferred source for molecular diagnostic solutions. We are a division of Abbott Laboratories, a global, diversified healthcare innovator with a legacy of pioneering work in medical diagnostics.

Our location in Des Plaines, Illinois currently has an opportunity for a Global Service & Support Engineer. The Global Service & Support Engineer has primary responsibilities, which include support of internal instrument systems used for design and development of Abbott Molecular products, design, conduct and lead projects enhancing product usability and serviceability and providing technical support for Abbott Molecular products. The role requires the need to provide direct and onsite technical support for field engineers, through leading field service escalations and collaborating with external vendors and internal Product Support teams in order to obtain successful resolutions. Technical training courses are expected to be prepared and delivered to a variety of participants, which will comprise mainly field service engineers, but also other internal teams and some customer training will be required. Creation of service documentation comprises a core responsibility ranging from small procedural documentation modifications through to large sections of service manuals and comparable records. Multiple service and support related projects involvement are required, several which need to be led, many of which comprise cross functional teams.

WHAT YOU’LL DO

• Performs assignments of a wide degree of difficulty.
• Creates technical documentation.
• Provides input to the product teams regarding development of new designs, methods, or processes.
• Performs CR approval and technical sign-off for service and support of assigned projects.
• Recommends changes to existing programs.
• Creates and conducts technical training.
• Participates in projects involving support and service of assigned products.
• Provides worldwide phone and on-site support.
• Creates, updates, and maintains technical documentation.
• Conducts technical training for assigned products.
• Provides worldwide technical product support.
• Responsible for implementing and maintaining the effectiveness of the quality system.
• Responsible for implementing and maintaining the effectiveness of the quality system.
• Provides problem resolution for worldwide technical product support.
• Develops and/or provides input into Field Service tools for use in the field to service Abbott Molecular instrumentation.

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

• Bachelor’s degree in Science, Engineering, Allied Health, or related field.
• Must be willing to travel up to 50% domestically and internationally.
• 0-4 years of work experience in clinical laboratory, biomedical engineering, diagnostic medical equipment servicing, or related service or laboratory field.
• Possess a valid US Passport.
• Must be a US Citizen or US Permanent Resident.

Preferred

• Possess above average knowledge of MS Office products.
• A passion for electromechanical and/or biologic products or processes.

Apply Now

• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $62,700.00 – $125,300.00. In specific locations, the pay range may vary from the range posted.